SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-25 Business days |
| Asia | 5-20 Business days |
| Africa | 5-25 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mystiera.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mystiera.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mystiera.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://mystiera.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer Reviews
Write a Review
We Think You’ll Love
Top picks just for you
I helped buy this for an elderly woman that was looking for a new watch. We picked this watch because it looked simple to read and use, and it is! The watch we received is prettier in person. The face is shiny gold but almost looks like it is leaning towards more of a rose gold color. The woman loved it and it was so easy for her to set time herself.
I love this watch! The size is great. Big enough to make a little statement, but not too big for casual wear. The rose gold rim and diamonds for numbers look really good. The band is sturdy but soft enough that it bends comfortably around the wrist when strapped on. This is a really nice and attractive watch, especially for the price.
My 12 year old niece loves it, so that's a win in my book. 2 days ago she told me "you didn't tell me it was waterproof... I am so happy with this gift" I reminded her not to bathe in it, but was pleased she is enjoying wearing it.
Beautiful watch. Definitely something you could proudly give as a gift to someone of any age. The face is a bit large for a smaller kid, but it's the perfect size for my 11-year-old's wrist. It's elegant and attractive, the band is comfortable, and the face is easy to read. Simple, straight-forward design but gorgeous.
This watch is versatile with a variety of clothing - from casual to dressy. It has a perfectly sized face, which is easy to see. It is quiet and so far is keeping time perfectly. The band is comfortable. I have a very small wrist, so it’s a bit loose. A very good value for the price!
It’s a simple watch like the price reflects, but it has the basics with good quality, and it’s a good looking watch.
I can't imagine wearing a watch in the age of cell phones, but my mother has to have one to match every outfit. She asked for a golden one and was very pleased with this. I like the elegant face which is easy to see/read.
I’m really surprised at the quality. It was also packaged very nicely. Very classy looking. I have very small wrists and was a bit worried that this watch would be too big but it’s perfect.
The description says it's a simple wristwatch, but you'll see that that actually makes it a little elegant. The band is comfortable and the color of the face makes it easy to read.
It was not very easy to adjust it at first, but it was quite nice that such an option was provided.
My wife loves it. She says it is not only beautiful but it can be read & goes with everything.
Looks elegant, very comfortable, and amazing that it fits me since I have a very small wrist.
Beautiful watch for the price. I would definitely give this as a gift to someone.