SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-25 Business days |
| Asia | 5-20 Business days |
| Africa | 5-25 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mystiera.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mystiera.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mystiera.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://mystiera.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer Reviews
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I love it! Because of the pandemic I’m required to constantly wear a mask. I often forget to pack new ones and I never liked hanging them from the rear view mirror. I saw this idea of using this to store them in the car somewhere else and jumped to buy one. It is made out of a plastic material, but is sturdier than I anticipated. The velcro is very strong as well. It holds approximately 15 masks at a time. I’m tempted to order another! It is not only functional, it is also very cute! I am not disappointed.
I love this beautiful, blingy tissue holder. It is SO sparkly! Perfect addition to the other aqua crystal decorations I have in my car. I put it on the driver door pocket instead of on the visor. That way it is easy to reach but doesn't distract me. I gave it 4 stars just because if you fill it all the way with tissues it is hard to get them out without ripping. For best results only put in a small amount, so that means frequent refilling. Still, absolutely worth it for the pretty bling it adds!
Exactly what I wanted: to add some bling and keep tissues where I can easily reach, because I use them pretty often. I have this on the passenger side visor because I don’t want it in my eyes. It’s not too heavy for the visor but my car is newer, it may cause some sag in an older vehicle.
I purchased this to access my tissues easily while I’m driving and also dress up my pretty new Toyota SE sport edition! I Iove it! It’s even prettier in person. Super sparkly. Adjustable and easy to install. Very convenient. Easy to fill and holds a good amount of tissue! Terrific price!
I bought this tissue box cover for my vehicle. I am now able to find the tissue in my vehicle when I need it, it usually gets pushed under the seat or out of reach. Now it's there when I need it and it keeps the box from getting smashed up. I love it.
I like the product because it helped us organize a few things in the car, like the masks. We needed it because we put masks in the car in case we needed one, especially when going to the gym. It's very useful for us. Does a great job!♥️♥️♥️
Bought it as a mask dispenser. I can only have a few at a time so the straps don't rip when I pull them out, and my visor is a little thick so it's a bit of a tight fit, but it definitely serves the function I bought it for.
I bought this to hold disposable masks in. It works well & looks good. Yes, it's not perfect in looks but it's not horrible & as it's only for my car I don't mind. It did have a very strong odor but I aired it out before putting it in my car & it was fine.
Great construction and look. The "bling" was exactly what I was looking for and looked AWESOME with my other car bling. Would recommend and would buy another for my back seat area.
I love it, so sparkly!! No cheap diamonds baby! I use it for masks in my car, but I think it would be very convenient for tissues too
Good quality, very easy to install, very sturdy, very handy. My entire family have allergies so this helps out a lot and goes with the rest of my interior bling
Adorable piece!!! Fits about 10 disposable prewrapped masks without squishing them. Very snug fit. Great purchase
Super cute tissue holder that I actually use as a disposable mask holder.
Really pretty and sparkly and I use it for my disposable masks it’s perfect