SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mystiera.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mystiera.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This shower set, encompassing both a showerhead and a handheld, is not only functional but aesthetically pleasing as well. Remember to clean the surfaces after use to avoid water spots, typical for stainless materials. Although a few nozzles on the rain shower part might not emit water, possibly due to our water pressure, the overall coverage is fantastic, ensuring you stay warm all over. The handheld provides strong pressure, perfect for rinsing out hair products, offering a delightful contrast to the gentle rain shower. Despite a slight hiccup with installation and a missing nozzle, customer service was exceptionally prompt and helpful, quickly resolving the issue by sending replacement parts.
This shower system has transformed our bathing experience since its installation last year. It's become the only shower used in our home, rendering the other completely unused. The water pressure and coverage are exactly what you'd expect from a high-quality system. After moving, we're already planning to install this system in our new home to enjoy the same amazing shower experience.
After deciding to replace our tub with a shower, I spent weeks looking for an affordable yet comparable option to this product and am very satisfied with my decision. Our contractor installed it without any issues. I felt compelled to write a review because of how pleased I am with both the shower head and handheld's water pressure. I make sure to tilt and wipe it down after each use, keeping it in pristine condition. I would not hesitate to purchase this system again.
We're thoroughly impressed with this tap set's performance. The bathtub spout, resembling a waterfall, adds a touch of elegance, while the water pressure is impressively strong, showcasing the set's robustness. The quality surpasses that of well-known brands found in major retailers, making this a worthwhile investment.
In dealing with a plumbing issue, my contractor initially suggested a custom solution that would cost significantly more. I opted for this set instead, and by the end of the installation, both the contractor and plumber were asking about it for future recommendations. The system provides a gentle rain shower and a more powerful handheld spray, offering the best of both worlds without any leakage issues, thanks to professional installation. I'd happily choose this system again for future bathroom renovations.
"This shower has transformed my bathroom experience. The consistent temperature and the convenience of the storage and towel bar make it feel like a luxury suite. It's an excellent investment for any home."
Installing this shower head was a breeze for my plumber during my shower renovation. The water pressure is fantastic, and the handheld wand is equally efficient. It's challenging to find a similar product in stores, especially in California, due to size restrictions from regulations. Nonetheless, it's been a valuable addition to my bathroom, both in function and appearance.
After renovating my bathroom, I chose this shower head, and it's been a hit. The water pressure is impressive, especially for a rainfall shower, and the sprayer works wonderfully. Its appearance has drawn many compliments for both its functionality and aesthetic appeal.
During our extensive home renovation, we incorporated this shower system, and even the professionals were impressed by its quality. One even inquired about purchasing the same fixtures for their upcoming projects. The water pressure, especially from the rainfall shower head, is unparalleled, and it looks perfectly placed in our custom-tiled shower.
Spending on this has been the best decision I've made. It mimics the feeling of standing in the rain with excellent rinsing capabilities and strong water pressure, all at a fantastic price that truly justifies the purchase.
This product offers great value for its price. Just a heads up about ensuring your plumbing fixtures are properly aligned with your wall setup, especially for the shower wand installation. I encountered a minor issue with the hot and cold water setup, but it might have been my oversight.
I'm thrilled with how this shower set enhances my bathroom's look. Despite being more affordable than similar models, it doesn't fall short in impressing anyone who sees it.
It's a bit on the pricey side, but it's proven to be a worthwhile investment. It's a stunning addition to my bathroom, and the precise temperature control has convinced me to get another for a different bathroom. Absolutely fabulous.
The packaging of this shower set was top-notch, and both the shower head and handheld shower look exquisite.
Despite initial doubts about the compatibility of a rain shower with our home's water pressure, this product has exceeded our expectations. Its quality is remarkable, proving to be very durable after several months of use. We absolutely love it!
This shower fixture is exceptionally sturdy and well-crafted, resulting in longer showers due to the large shower head and strong pressure from the handheld. I highly recommend it for a superior shower experience.
I'm delighted with this beautiful shower setup. Although I wasn't the one to install it, it has significantly enhanced the look of my bathroom.
The thermostatic feature of this shower is phenomenal – no more sudden temperature changes. Plus, the built-in rack and towel bar are so useful. It's made a huge difference in my daily routine
Couldn't be happier with my new shower. The temperature control is a lifesaver, and the integrated storage and towel bar have kept my bathroom looking tidy and stylish
This shower system is a standout. Perfect temperature every time and the convenience of having toiletries and towels within reach is fantastic. It's a sleek, modern solution for any bathroom
So happy with this elegant shower solution! It keeps my bathroom tidy with its smart storage and towel hanging feature. The thermostatic control is a dream, providing consistent water temperature. It's a significant upgrade from my old shower
Love, love, love this shower! It's not just beautiful; it's also incredibly smart with its temperature control and clever storage. The towel bar is just the cherry on top. Highly recommend
I was looking for a shower that could offer both style and practicality, and I found it! The temperature stays exactly where you set it, and the storage and towel bar mean I have everything I need within arm's reach
Installing this shower system was one of the best decisions I've made for my home. The thermostatic feature ensures a consistent temperature, and the built-in storage and towel bar make it incredibly user-friendly. Plus, it looks amazing
This shower has everything: style, convenience, and functionality. The temperature control is a godsend, and the added storage and towel bar keep my bathroom organized. It's a quality product that I'd recommend to anyone
In love with this shower system! The temperature control is spot on, and the convenience of having a place for my toiletries and towel right there is unbeatable. It's a sleek, functional addition to my bathroom
I'm impressed with this shower's design and functionality. The temperature control is precise, and the storage and towel bar are practical and sleek. It's definitely elevated the look and feel of my bathroom
This shower has been a major upgrade for us. The temperature regulation is spot-on, and the added features for storage and hanging towels are super handy. It's like having a luxury hotel experience at home
This product is a standout. The temperature control is incredibly accurate, making for the perfect shower experience. The added features of storage and a towel bar are not only practical but also add a touch of elegance
I appreciate the thoughtfulness of this design. The temperature control is precise, and the storage and towel bar integration is such a smart use of space. It's made my bathroom feel more organized and spa-like
What a fantastic shower system! The thermostatic control keeps the water just right, and the integrated storage and towel bar are so practical. It's like it was custom-made for my needs. Absolutely love it
This shower system is a total win in my book. The consistent water temperature, coupled with the convenience of built-in storage and a towel bar, has made it a favorite feature of my bathroom. Plus, it looks super sleek
So pleased with this purchase! The shower not only looks fantastic but also keeps the water at my ideal temperature. The added bonus of storage and a towel bar makes it the perfect addition to my bathroom
Delighted with this shower! The thermostatic feature ensures the water is always the perfect temperature, and the storage and towel bar are incredibly handy. It's a high-quality product that has added so much value to my bathroom
Delighted with this shower's quality and features. The thermostatic control ensures a perfect shower every time, and the storage and towel bar are brilliant additions. It's made my bathroom more functional and stylish
This shower is a marvel of design and functionality. The temperature control is top-notch, and the storage and towel bar make for a clutter-free space. It's been a fantastic addition to my bathroom
This shower system is a marvel of convenience and luxury. The precise temperature control and integrated storage and towel bar make it a standout product. It's transformed my bathroom into a more efficient and enjoyable space
Absolutely adore this shower! The built-in temperature control works flawlessly, and having a place for towels and toiletries right there is incredibly convenient. It's made my morning routine so much smoother
I'm so pleased with this shower system. The temperature control is flawless, and the storage and towel bar are perfect for keeping essentials close by. It's a beautiful, functional addition to my bathroom
This shower is a dream come true. The thermostatic feature ensures a consistent and perfect shower every time, while the storage and towel bar make for a clutter-free bathroom. It's the best of both worlds
This shower setup has exceeded my expectations. The temperature control is exceptional, and the added features like storage and a towel bar have made my bathroom much more organized. It's an excellent product that I highly recommend
I can't get over how much I love this shower system. The temperature is always just right, and having a place to store my shower essentials and hang my towel is incredibly convenient. It's the perfect combination of luxury and practicality
I'm beyond happy with my new shower setup. The temperature stays exactly where I want it, and the integrated rack and towel bar keep everything neat. It's both stylish and functional—a rare find
Finally upgraded my shower, and what a difference! The precise temperature control is a game-changer, and the added storage and towel bar are so practical. It's like my bathroom has been transformed into a spa
Everything looks beautiful and perfect Just love it
Absolutely beautiful it compliments my new bathroom remodel perfectly
Beautiful shower head! Love the rain :)
Easy install no detail information on hot to adjust temperature
Great appearance and functionality for the price
I love this system. Looks and feels amazing
Love! Love! Love!