SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mystiera.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mystiera.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very nice. Beautiful and wow quality. my daughter loved it
Necklace is good. Material is strong and perfect. The product the same as on photo. Delivery was fast.
A beautiful necklace... received lots of compliments... Love this Silver Choker and the Heart... planning to order it in Gold... lightweight... It exceeded my expectations.
Love the decoration! Beautiful and well-made-all the beads are smooth and smooth, the heart too! The decoration is not super light like plastic, but also not heavy!-great! I have the shortest length buttoned-there is a regulator!
A stylish and fashion-forward choker heart necklace, perfect for Valentine's Day celebrations.
Love it
Very cool necklace. The heart can simply be unhooked. Light enough. Looks very beautiful.
I was pleasantly surprised by the quality of this necklace. It's well-crafted, hefty, and very pretty. Nicely packaged too. Note that the heart charm comes with a lobster claw hook but isn't attached to the necklace, which is great so you can decide whether to wear it.
Very nice, not heavy
It's very trendy, and I love it.
That's a very pretty necklace. The beads are worn very tightly.
It is the same as in the photo the necklace is very beautiful.
I bought this for my 9-year-old for Valentine's Day. It's decent quality for a child, but I'm not sure it's for adults. My daughter loves it :)
Worthy. Beautiful, functional.
very well finished shine does not weigh very well packed
It looks cool, the decoration is light, the heart is removable
I love this necklace. It's been worn with my funky spiked Swarovski earrings. Good quality and lightweight.
Cool trend pendant
The necklace is absolutely wonderful, quality 💯! I loved it ❤🤩👍
Great Necklace.
Super nice, the heart can be disassembled, I would buy again
A stylish, modern piece of jewelry.
I like the choker, especially the detachable heart.
Light, bright, cute
I really liked this necklace with a heart-shaped pendant, I've been looking for a large piece of jewelry for a while, happy with the purchase, thank you.
Heart removable-very comfortable.
I've been searching for such a trendy necklace for a long time 😍 the price equals superb quality!
It's so cool! 🤩 Delightful! Surprisingly, it looks great both on bare skin and over a shirt or turtleneck.
beautiful, the pendant can be unfasted at will.
Very beautiful, I didn't even expect it. the delivery is super fast, thanks
Looks classy, very cool.
Very very beautiful!
very nice, hollow, not heavy but good quality pendant can be removed which is very nice you can wear it as a simple colar as well
It's just love at first sight. IT'S UNREAL!!! The heart has its own clasp, and you can opt to wear just the "shirt" beads if desired.
I adore this necklace. I've paired it with my funky spiked Swarovski earrings. The quality is solid and it’s lightweight.
Very nice necklaces. Well protected. Arrived in time. Thank you.
👍💯
It looks very striking. Thank you.
It's eye-catching. The beads are large.
They're cool. Let's see how long before they start to peel.
It looks stunning. You can detach the heart and wear it without.
It looks good and not "cheap" at all, I recommend it!
It's fire! Very impactful. It makes a great accent and I find myself wanting to wear it all the time. The idea of a detachable pendant is fantastic!
It's stylish... get it
Exactly what I needed. The heart is removable.
The quality is top-notch, and it has a very striking appearance.