SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mystiera.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mystiera.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Hello everyone, just upgraded my kitchen with this trash can and it's been a nice little improvement. Perfect for the holiday cooking marathon and daily use. They offer a variety of motion-sensing cans, and this one was just the right size for my space. Came with a starter pack of trash bags, but I already had some that fit. The stainless steel matches my other appliances and the bag holding mechanism is a smart touch – no more sagging bags. Had to apply a bit of vegetable oil to the hinges for smoother closing, but overall, it's been a great addition. Still getting used to not having to touch the lid to open it, but it's a welcome change.
My wife is pretty particular about trash cans and this one passed with flying colors. It doesn't just look good, it's functional for hands-free disposal and continuous use. Packaged well and meets all our expectations. It requires 6 AA batteries for the automatic feature and comes with bags, but you can use any 13-gallon bags. The hand sensor and stay-open feature make it indispensable in the kitchen. A great match with our other stainless appliances, not just a necessity but a significant upgrade.
Fantastic. Beautiful. Okay. Super.
Very satisfied with this trash can, and happily recommend it. Its stainless steel design matches our appliances, improving both looks and functionality. The design minimizes openings when closed, which should keep insects out. Unlike our previous can with a foot mechanism, this one has fewer gaps for bugs to get in. It does need batteries to open automatically, but you can manually use it if needed. While you can't really toss trash in from a distance and expect it to catch, the hand sensor is responsive for normal use. It's been a significant upgrade for us.
This can is as quiet as a library. A split-top opening is more convenient for us, needing less clearance than a flip-top. Battery life has been impressive, not sure if it's the batteries or an efficient motor. The bag holder is cleverly designed, making trash disposal neat and tidy. Surprisingly fond of this trash can.
Needed a sensor trash can that wouldn't open every time someone walked by. The ELPHECO fits our needs perfectly. The sensor works just right, the mechanism is quiet and smooth, and it's ideal for a family kitchen. It seems they've improved the design because adding and removing bags is simple and the bag holder keeps it out of sight. Only needs three AA batteries. A great find!
Setting up was a breeze, and it fits nicely in our space without taking up too much room.
Got two of these, one for trash and one for recycling. The slim design and quiet operation are the best parts. Just wave your hand over it, and it opens and closes by itself. Definitely would buy again, as evidenced by getting two.
Wasn't sure about getting this because of mixed reviews but ended up being the perfect fit for our kitchen. Had issues with removing the bag at first but found a trick to it. Removing that black plastic piece makes it easier to get the bag out. It's a fantastic trash can, especially liking the flat top and how it opens, really useful when you're cooking.
It's great.
Totally in love with this trash can, so glad I made the purchase.
Genuinely liking this 10.6-gallon trash can. It's great that it stays open for a bit when you use it and it's really quiet. Figuring out the battery setup was a bit confusing at first, but got it in the end. The way it holds the garbage bag open is neat, and its slim design fits tight spaces nicely.
It looks as good as it works!
Really digging this trash can! Batteries last a good two months even with frequent use. Its 10-quart size is much more streamlined than the bigger 13Q ones, but still fits a standard kitchen bag. The operation is quiet and smooth. The only downsides are figuring out how to fit the bags so they don't peek out (the instructions weren't too helpful there) and sometimes it's a bit of a struggle to get a full bag out. But as long as I don't overstuff it, no issues really.
Picked up this trashcan last May and it's been great. The butterfly lids are perfect for where I needed it to go. Couldn't find another like it.
Finding a trash can this size was tough, but this one nails it. Functions smoothly and keeps the smells in check. Very happy with my buy.
This trashcan is top-notch, looks good, and the build quality is impressive. Came well-packed, so no stress about damage during shipping. It's compact and the sensor for opening is super handy – goodbye to touching the lid!
Really appreciate its larger size and sleek look. Works like a charm and the top swings out, so there's no mess on the outside. Totally worth the investment.
I never imagined that a trash can could offer such a transformative experience. Yet, from the eco-friendly design to the seamless operation, this trash can has redefined my expectations. The stainless steel finish not only looks sophisticated but also resists fingerprints and smudges, maintaining its pristine appearance with minimal effort. The touchless sensor is a revelation, providing a hygienic way to dispose of waste without any contact. This feature has been especially appreciated during cold and flu season, minimizing the spread of germs within my household. The high-capacity range has allowed me to select the perfect size for my family's needs, effectively reducing the frequency of emptying the bin, which is a welcome convenience. What truly distinguishes this product, however, is its attention to detail. The odor-sealing technology ensures that unpleasant smells are contained, keeping my kitchen fresh. The quiet close lid is another thoughtful addition, eliminating disruptive noises and enhancing the serene atmosphere of my home. Furthermore, the rechargeable battery underscores the product's commitment to sustainability, offering long-lasting performance without the constant need for replacements. In my view, this trash can is not merely a utility item but a testament to innovative design and environmental responsibility. It's a product that effortlessly integrates into the modern home, offering practical solutions to everyday challenges while promoting hygiene and sustainability. To anyone considering this purchase, I say it's worth every penny. It's a rare find that combines style, functionality, and eco-consciousness, transforming the mundane task of waste disposal into a seamless and even enjoyable part of daily life.
When I first considered adding a touchless trash can to my home, I was primarily motivated by the hygienic benefits. However, this product has delivered so much more. Its stylish stainless steel exterior is not only visually appealing but also incredibly easy to clean, ensuring it remains a sleek addition to my home decor. The hands-free sensor has proved invaluable, especially in the kitchen, where my hands are often full or messy. The convenience of a gesture-activated lid cannot be overstated—it's a small luxury that makes daily chores a bit easier. Additionally, the high-capacity feature means I'm making fewer trips to empty the bin, which is a significant time saver. The commitment to sustainability with a rechargeable battery is a feature that aligns with my values. Knowing I'm reducing my environmental footprint by avoiding disposable batteries adds to my satisfaction with this purchase. Plus, the battery life is impressive, ensuring consistent performance without frequent recharges. In sum, this trash can is more than just a waste receptacle; it's a thoughtfully designed household essential that enhances the functionality and aesthetics of my living space. It's a product that meets the modern homeowner's needs, offering a blend of convenience, style, and sustainability.
This trash can is a real game-changer in terms of its quiet operation and aesthetic appeal, effortlessly blending into the background of my kitchen with its sleek design. The inclusion of rechargeable batteries is an eco-friendly feature I greatly appreciate, eliminating the need for constant replacements and thereby reducing waste. On the downside, I've encountered some challenges when trying to source garbage bags that are a perfect fit for its 60-liter capacity. It seems these specific sizes are not as common in stores as one might expect, which can be slightly inconvenient. Despite this minor issue, the trash can's overall functionality and design are commendable.
It works well.
I definitely recommend the automatic trash can. It's a great addition to any space that requires convenience and hygiene.
The product is good! Thank you!
I like it because it's pretty and I can use it while charging. I used it for a few days, but it didn't run a lot of batteries.
Absolutely love this trash can! The hands-free operation is so convenient and hygienic. It's amazing not having to touch the lid while cooking.
Interesting basket. It's a pity that there is no liner in the bucket itself. And there was no information that it was on batteries.
The high capacity means less frequent trips to take out the trash, and the rechargeable battery is so convenient. Plus, it looks great!
Good Garbage bucket, the lid is comfortable, works properly.
Absolutely love it! 😍
Works great and looks sleek.
The 15-liter version of this trash can is both compact and attractive, making it a perfect fit for smaller spaces. It comes equipped with a C-type charging cable and features an on-off switch discreetly located inside the lid. The delivery was impressively quick and arrived without any damage. Overall, I'm very pleased with my purchase.
With kids around, this touchless trash can has been a lifesaver. No more worrying about germs on the lid. Plus, it's surprisingly quiet.
This product stands out for its stylish design and neat appearance. It's a great choice for anyone looking to add a touch of elegance to their space.
So convenient!
This trash can has been a great addition to our home. It's stylish and fits well with our kitchen decor. Plus, the odor control is a game-changer!
Good.
Love itttt 😍😍😍😍
Best purchase this year!
An excellent item. This basket I recommend to everyone
The touchless feature has made our kitchen more hygienic. It's easy to use, especially when my hands are full or dirty.
Keeps the kitchen fresh! 🌸
The design is neat and the sensor works well. All right.
Quiet and efficient!
I was skeptical about the odor control feature, but it truly works. Our kitchen has never smelled better. Highly recommend!
I never thought I'd be excited about a trash can, but here we are. The touchless feature is fantastic, and it's helped keep our kitchen smelling fresh.
Love the hands-free feature! 👏
Smell-free home at last! 🏠💐
The high capacity of this trash can means fewer trips outside for me. It's been a real time-saver in our busy household.
A hygiene game-changer.
I'm impressed with how this trash can combines style with functionality. It looks good and works even better. The hands-free operation is a plus.
The quiet close feature is more appreciated than I expected. It's so nice not hearing the loud bang of a trash can lid anymore.