SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mystiera.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mystiera.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I got these for myself and my beloved wife, and we absolutely adore them. They are not overly flashy but represent a silent commitment. They can be worn over or under clothing, and you rarely need to take them off, even while showering. They maintain their shine and quality remarkably well.
I bought these for my son and his best friend, and it's not easy to find suitable BFF necklaces for boys. However, this one worked perfectly! Both of them love the necklaces, and the quality exceeded my expectations. Unlike most costume jewelry, these don't feel thin and cheap. They are definitely worth the price.
I purchased one as a gift for my husband, and we both fell in love with it. The material appears durable, and when worn, it looks very elegant.
My daughter picked out these best friends necklaces, and they are adorable and well-made for the price.
Two incredibly sturdy necklaces! I'm giving one to my boyfriend, and I couldn't be more excited. The quality surpassed my expectations, and I'm extremely grateful for that.
Such a cute gift! My partner and I love them, and we receive numerous compliments. They complement most of my outfits, so we haven't taken them off.
I bought these for my best friend before he left for college, and they are super cute and surprisingly good quality.
I gave these 4 stars primarily due to the chains. The pendants are fantastic - thick, sturdy, and quite attractive. I plan to replace the chains before gifting them.
It's a nice necklace overall. Daily wear can take a toll on any necklace, but the chain is lightweight and thin, so handle it with care.
This is a worthwhile purchase; the necklaces don't tarnish or change color. I got them for my best friend, and we're pleased with the quality.
Good quality, and the person I gave the other half to loves it too!
I got this for my girlfriend, and it's definitely worth the money. It has held up well and looks great.
Wow, what a lovely product! It offers excellent quality for the price, and the chains are very sturdy. My girlfriend and I wear them all the time. Highly recommended.
I love that these necklaces are long-lasting; my boyfriend wears his every day. However, the chains are not very durable, as mine broke right away and couldn't be fixed. Nevertheless, the symbols themselves are excellent quality; it's just the chain that needs improvement.
My granddaughter adored it. The craftsmanship is impressive, and it doesn't look cheaply made at all.
These necklaces have a beautiful gloss to them, and I adore both of them.