SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mystiera.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mystiera.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The fabric of the product is remarkably soft to touch, giving it a luxurious feel that's quite pleasing. This isn't just any ordinary fabric; it's one that feels soothing against your skin, inviting you to relax and enjoy its comfort. The overall construction exudes an impressive sturdiness which suggests high-quality craftsmanship and materials were used in its creation. It gives off the impression that this piece can withstand considerable weight or pressure without buckling or showing signs of strain. Assembly was a breeze - super easy indeed! All pieces fit together perfectly like a jigsaw puzzle, with no need for additional tools or professional help. The instructions provided were clear-cut and simple to follow, making the assembly process quick and hassle-free. Upon initial use, I noticed that the product was firmer than I had anticipated. However far from being a downside, this firmness provides excellent support while also promising longevity as it is less likely to sag over time. That said, based on my experience with similar products in the past, I am confident that it will probably loosen up slightly after repeated usage without losing its supportive qualities. One feature worth noting about this item is its seat depth - nice and deep! This allows for comfortable sitting even during extended periods of use by providing ample space for relaxation. Lastly but certainly not least important: its size fits perfectly within my small apartment space constraints—proving once again how thoughtfully designed this product is! It doesn’t take up too much room while still offering all the functionality needed.
Just received my new sofa and I'm over the moon! The chic design has truly elevated the style of my living room. Assembly was a breeze, saving me time and effort. Plus, it feels sturdy enough to last for many years. 💖
I am absolutely smitten with this convertible sofa! It's not only stylish but also incredibly comfortable - perfect for relaxation after a long day at work. Its durability is another bonus point!
I absolutely love this piece. It looks beautiful on my sun porch!
It’s so beautiful and cute. Exactly what I was looking for my small space. It’s comfortable too.
This couch is simply gorgeous! The rainbow color adds an elegant touch to my space while its durable fabric ensures longevity. More than satisfied with this purchase.
I just love the look of this couch. It’s in my reading area and looks so nice. It is a little hard, but it will soften up.
Gorgeous color. Durable fabric. I am more than satisfied!
The softness of the fabric on this piece is just divine, making it super comfy for those lazy Sunday lounging sessions or even when entertaining guests in our home.
It’s firmer than I expected but that’s okay because it gives excellent support while sitting or lying down. Plus, its assembly was so easy that even I could do it without any trouble!
This beautiful convertible couch fits perfectly in my tiny apartment and offers unparalleled comfort too! Exactly what I needed for maximizing space without compromising on style or comfort.
I love how this piece looks in my reading area; its chic design complements well with other decor items around. Though slightly hard initially, it's starting to soften up already.
The vibrant rainbow color of this sofa brings such positive energy into my living room! And above all else, it provides exceptional comfort which makes relaxing on it pure bliss 😍
This marvelous addition has completely transformed our sun porch into a cozy nook where we can unwind comfortably anytime we want 🌞
Absolutely adore how deep the seat is - perfect for snuggling up with a good book or binge-watching favorite shows.
The elegant design of this sofa blends seamlessly with my home decor, making it the showstopper piece in our living room. It's sturdy and comfortable too!
What an amazing blend of style and comfort! This sofa elevates the vibe of any space instantly. Plus, its sturdy construction promises longevity.
Love how easy it was to assemble this couch! Saved me a lot of time and effort. The fabric is soft yet durable - perfect for both relaxation and entertainment.
This convertible sofa has been a game-changer for our small space! Not only does it look beautiful, but also provides unmatched comfort 💕
I'm absolutely thrilled with this purchase! The stylish design has added an extra dose of elegance to my apartment while its durability ensures long-lasting use.
The chic design coupled with unparalleled comfort makes this convertible sofa a must-have piece for every home lover out there!
This rainbow-colored beauty not only adds vibrancy to my living room but also offers superior comfort that's hard to match 😊🌈