SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-25 Business days |
| Asia | 5-20 Business days |
| Africa | 5-25 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mystiera.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mystiera.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mystiera.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://mystiera.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer Reviews
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I've used it on two trips in rental cars and this device works perfectly, and feels plenty strong. I'm using it with a large phone, Oneplus 9 Pro, and it fits fine. I see no issues with construction, and given the price, it's well worth it. Yes you do lose the viewing space to see your gauges, but I can still see the speedo on the right of my phone, and truth is, I only use it for GPS mapping, and my speed is indicated on Google maps, so it's not an issue. The one issue I do have is if there are many close turns, then turning off the wheel makes them difficult to see, but it's rarely a hindrance and worth the space and visibility it offers. Elastic is strong and flexible, springs are strong, I'm happy with this product.
I didn't like the product cause it only expands 3inches, so my iPhone 7 Plus doesn’t work with this product, however it does fit my gps. And I had problems with the little suction cup - always found it on the floor. With this product my gps is more secure and I don't have to worry about continuously dropping my gps. My gps now sits firmly on the steering wheel which makes more convenient and safer for me to stay safe on the road. No more looking towards the windshield - my gps is right in front of me and won’t end up on the floor! Has a real secure grip and it attaches nicely to the steering wheel without damaging the car. Soft rubber tips doesn’t damage the gps either
I refuse to glue anything to my dash, won’t use vent clips as they may damage the vents, don’t want anything on my windshield so this is exactly what I was looking for. Goes on easy and also stays put. I have a 12 pro max and it fits perfectly even with the case on it. So far so good, the springs don’t seem like they will last forever as they are a little flimsy but for the price I’ll order a few more as back ups.
Just got this and used today for an impromptu Zoom call from my car. The strap fits tight around the wheel, I had it all the way at the top and put the charging phone into it, which was at eye height straight on. Went an hour and was able to use the touch screen with barely any movement. This is perfect for what I needed and I’m so happy it was such a small, simple and inexpensive tool.
I use cell phone steering wheel mounts on the job 365 days of the year. I like this particular brand of mount because it lasts approximately 2 years of everyday use and takes a beat-down from a 115 degree Arizona sun.
Great product, a little hard to hook around the steering wheel, but it holds and works great.
I needed something to hold my phone in the car when watching videos while waiting for my wife. Works just as it should and seems to be well made with quality materials. Very happy.
This is my second one to replace the one I forgot in a rental car. I like the ease of use, removing it when not needed and good phone grip. Highly recommended.
Wonderful idea! I received it today and hooked it up. It puts my phone in the easiest place to see a map. Great price, quality seems really good. It's a winner.