SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mystiera.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mystiera.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I never thought I'd be the type to rave about a cleaning appliance, yet here I am, unable to contain my excitement over this robot vacuum. Living in a busy household with kids and a pet, cleaning was always the bane of my existence. Enter this little wonder, and our lives have been transformed. The true test came when I spilled some cereal on the kitchen floor – a common occurrence in our home. I selected the spot cleaning mode, and the vacuum concentrated on that area, leaving it immaculate. It was a moment of realization for me; this vacuum wasn’t just a cleaning device, it was a life enhancer. But it’s not just about keeping the floors clean. The scheduling feature means I can set it to clean while we're out, allowing us to come back to a clean home. It's like having a silent cleaning fairy. And with two dogs who shed like it's their job, the powerful suction has been a godsend. Not a strand of pet hair remains after it’s done its rounds. The cherry on top is its smart connectivity. Whether I'm at the grocery store or on the couch, I can control the vacuum with a few taps on my phone or through voice commands. It feels like having a bit of the Jetsons’ lifestyle in my own home.
Wasn't sure how well this vacuum would work since I've got two long-haired dogs that shed like crazy. But I've been blown away by how much fur it picks up. It's saved me so much time and effort.
I got this for my parents since they're getting older and vacuuming is tough for them. They've been raving about it non-stop. My mom loves that she doesn't have to move furniture to clean under it anymore, and my dad's just fascinated by the technology. They say it's made a big difference in keeping the house tidy with minimal effort.
It's small but mighty. Fits under most of our furniture, saving me the hassle of moving things around to clean.
For anyone with a busy lifestyle, this vacuum is a must-have. Saves so much time and does a better job than I ever did with a regular vacuum.
My roommate and I were always arguing about whose turn it was to vacuum. Ever since we got this robot vacuum, our apartment has been way cleaner, and we hardly ever fight about cleaning anymore. It's like having a quiet, non-complaining roommate who cleans up after us.
I love how easy it was to get this vacuum started. Just took it out of the box, charged it, and it was good to go. The app is super user-friendly too. I can start or stop it from anywhere, which is perfect for those days I forget to clean up before heading out.
Took a chance on this robot vacuum and it paid off. It's like having a little helper keeping the floors clean without any effort on my part.
Finally a vacuum that doesn't scare the cat and gets all the hidden pet hair. Emptying it and seeing what it collects is both satisfying and a bit gross. The battery life on this thing is impressive. I can run it multiple times before it needs a charge, and it covers the entire apartment easily.
This vacuum's become my new favorite gadget.
Was amazed by how much dust it picked up the first time I used it.
Never thought a vacuum could be a game-changer, but here we are. Cleans quietly and efficiently, making my daily routine much smoother.
This thing has been a game-changer for our busy family.
Ever since I got this robot vacuum, it's been a huge help around the house. I was worried at first about how it would handle all the stuff we've got lying around, especially moving from the kitchen's tile floor to the living room rug. But it hasn't been a problem. It just goes over everything without getting stuck, and it picks up so much dirt and pet hair I didn't even know was there.
This vacuum has become an essential part of our household so quickly, I can hardly remember what it was like before. The first week I had it, I ran it every day, marveling at how much dust and hair it collected each time. It's proven to be a real asset, particularly in those hard-to-reach spots under the beds and sofas that I used to dread tackling. The fact that it's so quiet is a huge bonus. I can work from home, take calls, and have it running without it ever being a disturbance. It's been a game-changer for maintaining a clean home without the noise and hassle of traditional vacuums.
What I love most is setting it to clean in the morning after everyone leaves, and coming back to a home that's just a bit tidier. It's the little things, like not stepping on crumbs or pet hair, that really add joy to my day.
Whether I'm in bed and just remembered I forgot to clean up after dinner or I'm at the grocery store and want to come back to a clean house, a few taps on my phone and this little wonder is on the job.
Since I started using it, my daily routine has gotten so much easier.
At first, I was really skeptical about getting a robot vacuum. I mean, how much could it really help? But after a few months, I can't imagine my life without it. It's quietly efficient, navigating around furniture and obstacles with ease, and it's drastically reduced the amount of time I spend cleaning the floors. It's especially been a lifesaver during the allergy season, keeping the dust at bay. Plus, watching it navigate around the house is strangely fascinating. It's turned me from a skeptic into a full-on robot vacuum evangelist.
This little robot vacuum is a game-changer for me. With a bustling house full of kids and a dog, having something that vacuums and mops at the same time is a lifesaver. Honestly, it's one less headache for me to deal with daily. Plus, it doesn't miss a thing on the floor!
Just got it out of the box and it looks good. Haven't turned it on yet, but can't wait to see how it does.
Works like a charm on my hard floors. Really impressed with how well it cleans up.
Super excited to start using this! Just got it and can't wait to put it to the test.
Its slim design isn’t just for show. Watching it glide under furniture and come out with dust bunnies is satisfying. It’s as if it’s on a secret mission to rid my home of hidden dirt.
The day I brought this vacuum into my home, I didn’t just get a cleaning tool; I got a whole new cleaning experience. Its suction power is unmatched, making my home not just visibly cleaner but feel cleaner too.
The mopping feature has retired my old mop for good. The vacuum not only sucks up the dirt but follows up with a thorough mop, leaving my floors gleaming. It’s incredible how it manages to leave the perfect finish every time.
Setting up the vacuum to clean while I’m at work has been a game-changer. Coming home to freshly cleaned floors is a luxury I never knew I needed. Also, the edge mode has been a revelation for getting those hard-to-reach spots clean. It’s as if the vacuum has a mind of its own, seeking out dust and dirt along the walls and making sure no area is overlooked.
The precision with which this vacuum cleans is something I had to see to believe. The navigation maps out my home and tackles every inch. It’s like watching a professional cleaner at work, but without the expense.
It's really easy to get this vacuum running, and using the app has been a breeze for me. It takes its time cleaning, but honestly, it's worth it for the time it saves me.
On carpets, it's a bit of a struggle, especially with getting stuck. It could use a bit more oomph. On hard floors, it's better, but keep an eye on it.
The app's a no-go with 5G wifi, but the remote control works just fine. Probably won't use the mop function much but it's nice to have the option for a quick sweep.
This vacuum's been perfect. Took my daughter a bit to figure out how to adjust it, but now it's running smoothly. Definitely a good buy.
Really happy with how it cleans, especially around edges and in tight spots. The dustbin's easy to deal with too. I mostly use the app, but the remote's handy.
It's a decent vacuum, looks good and got here fast. I'd say go for it if you're thinking about it.
Thumbs up from me. It does what it's supposed to and does it well.
Solid product, works exactly like it's supposed to. No complaints here.
Never worrying about charging has made my life so much easier. It's like having a self-sufficient helper at home. The vacuum just knows when to take a break and recharge, always ready for its next cleaning mission.
I’ve always been skeptical about robot vacuums, worrying they’d tumble down stairs or bump into furniture. But this model with its advanced safety features navigates my home like a pro. It’s reassuring to see it avoid falls and collisions, giving me one less thing to worry about. Controlling this vacuum with my phone and voice has turned cleaning into a tech-savvy experience. Whether I'm using Wi-Fi or shouting commands to Alexa, it’s like living in the future. Cleaning has never been more convenient. Overall, the best purchase made so far.
Nice vacuum cleaner. Worth the price and does a good job.
Everything from the packaging to the actual use has been great. The app makes it super easy to control, but there's a remote too. It's slim and looks cool, definitely helps out around the house a lot. Big fan of this one.
The packaging was impressive and it looks stunning. Really happy with this purchase.
It's pretty and does a great job cleaning up. Definitely deserves some praise.
It's slim enough to get under all the furniture and smart too. Plus, it looks good doing its job.
Setting it up was super easy, and I was surprised by how much dog hair it picked up that my old vacuum missed. It's quiet too, hardly notice it's on.
It does its job perfectly, haven't had a single issue with it. Thinking about getting another so I can have it running in different rooms.
Covers a lot of ground without making a lot of noise. Really happy with how quiet it is.
The ultra-thin design of this vacuum is a game-changer. It sneaks under furniture with ease, reaching spots I had forgotten existed. It’s been an adventure seeing it navigate around my home, leaving cleanliness in its wake.
Owning two furry friends meant I was in a constant battle with pet hair until this vacuum came into my life. Its powerful suction leaves no trace of pet hair or dust behind. My home feels fresher, and even my pets seem to appreciate the cleaner space.
Ever since I introduced this vacuum into my routine, mopping has become a breeze. With its efficient system and smart water control, my floors are shining. It’s like magic – pour water in, and the floors end up spotless without me doing the heavy lifting.
I can't get over how many cleaning modes there are! From a thorough sweep on auto mode to targeted cleaning with spot mode, this vacuum has made cleaning feel less like a chore. It’s like it knows exactly what my home needs.
Never seen one of these in person before, so it was all new to me. It's pretty fun to watch, and controlling it with the app is cool.
I love this thing. Having it run every other day has cut down on my cleaning time so much. Always nice coming home to clean floors.
It does its job perfectly, haven't had a single issue with it. Thinking about getting another so I can have it running in different rooms.
I've had a few robot vacuums before, but this one's the best yet. Handled a mess of palm leaves without any trouble and always finds its way back to the base.
Charged it up and let it loose, and wow, did it pick up a lot. Made my hardwood floors look great in no time. Love how it docks itself to recharge.
Really worth the investment, does an excellent job cleaning up.
This vacuum doesn't mess around, especially with dog hair. Even tackles area rugs without a problem.
Cleans really well and the battery just keeps going. Super impressed with it.
Named mine Hairy, and it's been fantastic. The amount of dust and hair it pulled from under the bed on day one was shocking. It's quiet enough to run while I work from home, which is a huge plus.
Unlike my previous vacuum, this one smartly finds its way back home when the battery runs low, ensuring it's always charged and ready.
Just turn it on in the morning, head out, and come back to a clean place. It's that easy and really makes a difference in keeping the place tidy.
Just got my hands on this robot vacuum and it’s been a revelation. My living room has never looked cleaner, all thanks to the gyroscope navigation technology. It’s like having a personal cleaning assistant that doesn’t miss a corner.