SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mystiera.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mystiera.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Just got this for our bathroom and it fits perfectly without taking up too much space. The automatic sensor feature makes waste disposal super easy and clean.
I absolutely love this sensor trash can! It's so hygienic, I don't have to touch the lid at all. This is a game changer in my kitchen. 👍
This large capacity wastebasket has been such a help in our busy household. No more overflowing trash or having to change the bag every day!
I'm really impressed with how well this smart bin adapts to different rooms in the house. It works just as well in the kitchen as it does in the bathroom - quite versatile!
Just what I needed! A spacious yet compact bin that doesn't require any physical contact for opening or closing. Hygiene level: 100% 😊
Love, love, LOVE this hands-free garbage can! So convenient when you're cooking and your hands are full or dirty.
This induction wastebasket has changed my life! Such an amazing addition to my home - no need to worry about germs spreading anymore.
The size of this trash can is perfect - holds plenty but still space-efficient enough for smaller areas like my apartment kitchen.
An absolute must-have item if hygiene is your top priority!
I bought one of these for each bathroom and they work fantastically – not only do they keep things cleaner but also add a modern look!
The large capacity of this bin means less frequent bag changes, which I am all for! It's perfect for our family kitchen.
This smart sensor can has been such a convenient addition to my home office. No need to get up and manually open the lid anymore - so handy!
Definitely recommend it!
A stylish and practical solution for waste management at home – love that it’s made from recyclable materials too!
This automatic trash can is just what we needed in our busy household - makes cleaning up after meals so much easier 👏
A must-have item if you ask me 😁