SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mystiera.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mystiera.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Initially skeptical about the investment in a robotic cat litter pan, I've been pleasantly surprised. Juggling work and a bustling household while managing litter for three cats was a constant hassle. This unit, with its sleek design, has become a standout addition to my laundry room. It was incredibly straightforward to set up and start using. My cats quickly adapted to using it, drawn by its quiet operation and the large, easily maintained waste bin. The integrated deodorant filter and app notifications for usage and maintenance have made this an invaluable purchase.
I've been using this for a month and a half with two cats and absolutely adore it. The setup was a breeze as it arrived mostly assembled; I just needed to add the legs and place the trash bin. It's not too heavy, making it manageable for one person to lift, though the large box size can be awkward to handle. The device can be controlled both manually and via an app, offering convenience and ease of use.
Adopting this litter box into our home has been a revelation, marking a seamless transition into the future of pet care. The days of manual scooping are a distant memory, replaced by the convenience and sophistication of this high-tech solution. With just a few taps on my phone, I can ensure that my cat’s litter box is always clean, fresh, and ready for use. The automatic waste removal feature is a standout, effectively managing litter without any effort on my part. The array of high-tech safety systems, including PIR and infrared sensors, gives me peace of mind, knowing that my cat is safe during use. Its compatibility with all types of clumping litter offers the flexibility we needed to stick with our preferred brand. The whisper-quiet operation is another plus, maintaining a peaceful home environment without disturbing our daily activities. Moreover, the eco-friendly design, which reduces packaging size by 30%, aligns perfectly with our household’s commitment to sustainability. The convenience of not having to manually clean the litter box daily, combined with the advanced safety features and the environmental benefits, makes this litter box a game-changer in pet care. It's not just a litter box; it's a lifestyle upgrade that has simplified our lives and enhanced our cat’s hygiene and comfort.
After two weeks of use, I've encountered no issues. My cat adapted to it immediately after setup. It operates quietly and efficiently disposes of waste, using standard clumping litter. This presents a potential improvement over previous systems I've used, which, while reliable, came with the drawback of costly specialized litter. Its long-term reliability remains to be seen.
My cats are in the process of adjusting, with half already using it within the first two days. It's user-friendly and was simple to assemble. Although it occupies a fair amount of space, its efficient design and operation outweigh any spatial concerns.
Managing litter for three cats, including one with particular habits and another with health issues, has been a challenge. This product has been transformative, offering a hassle-free solution to odor and mess. After a brief adjustment period, all my cats have adopted it. Its ease of maintenance and odor control capabilities have made it a valuable asset in my home.
This product has proven to be a great addition to my office, blending in well and operating without odors. It's more affordable than some alternatives and has been effective from the start. While I haven't explored the app features yet, the overall functionality and early performance are promising.
Despite initial reservations due to the cost, I'm extremely satisfied with this purchase. It serves two cats well, requiring weekly waste removal with minimal odor. An issue arises when the bin fills in my absence, but proactive monitoring can mitigate this.
This has been a perfect fit for my two cats, offering convenience through app notifications and ensuring I'm aware of maintenance needs. It's been a reliable addition to my pet care routine.
This product offers quiet operation and fits neatly into the space of a traditional litter box, making it a worthwhile investment.
Since installation, this device has been excellent, requiring an initial setup with 2.4G internet. It has attracted the curiosity and acceptance of my younger cats, though the oldest has yet to try it. Its continued performance will prove its value as an investment.
The device operates silently, though connecting it to my phone presented some challenges. Properly engaging the connection feature is crucial for app integration.
The introduction of the smart litter box into our lives has been nothing short of transformative. As a pet owner constantly seeking ways to integrate convenience with environmental responsibility, this litter box has been the perfect fit. The automatic waste removal system keeps the litter box impeccably clean with minimal input from me, transforming a once tedious chore into a worry-free aspect of pet care. What sets this litter box apart is not just its functionality but its commitment to safety and sustainability. The comprehensive safety systems ensure that my cat is always protected, while the universal compatibility with clumping litters offers unmatched flexibility. Cleaning and maintenance are a breeze, thanks to its detachable design, making it an ideal choice for someone who values both efficiency and simplicity. The quiet operation of the litter box is another significant advantage, ensuring that our household remains undisturbed. Most importantly, the eco-friendly design of this product demonstrates a forward-thinking approach to pet care, reducing environmental impact without sacrificing quality or convenience. This smart litter box represents a new era in pet care, where technology, safety, and eco-consciousness converge to offer an unparalleled experience for both pets and their owners.
The purchase has been a delight, especially with its simplicity in assembly and cleaning, not to mention its quiet operation and effective odor control.
The device is well-made and spacious, with the only drawback being its compatibility with only 2.4GHz internet connections.
This purchase has truly been transformative, marking a significant milestone in how we care for our feline companions. The smart automatic self-cleaning litter box has delivered remarkable performance far beyond our initial expectations. Its seamless integration into our daily lives, coupled with the innovative app control feature, has revolutionized the way we manage cat litter, turning a once cumbersome chore into a hassle-free, almost invisible task. The eco-friendly design of the litter box not only aligns with our household’s commitment to sustainability but also ensures that we are providing a healthy and hygienic environment for our pets. The convenience of remote monitoring and control via the app has been particularly impactful, offering us peace of mind whether we're at home or away. We've been able to adjust settings, monitor cleanliness, and even track usage patterns, all from our smartphones, making this litter box a perfect blend of technology and pet care. Moreover, the reliability of its self-cleaning mechanism has been nothing short of impressive. It has consistently maintained a clean and odor-free state, requiring minimal intervention from us and allowing more quality time with our pets. The litter box's ability to accommodate cats of various sizes, along with its minimalist yet functional design, has made it a seamless addition to our home, blending aesthetics with unparalleled functionality. This litter box has not just been a purchase; it's been a fantastic journey towards enhancing our pet care routine, offering a level of convenience and performance that has truly exceeded our expectations. It stands as a testament to the advances in pet care technology, providing a solution that is both innovative and highly effective in maintaining the cleanliness and happiness of our feline family members.
My cats adapted instantly, showcasing their approval through playful engagement and frequent use. The device’s effectiveness in odor control and cleanliness has justified its cost.
This litter box has been a game-changer, receiving full approval from my cats and making cleanliness effortless.
It works
This litter box has been a hit with my cat, partner, and me, thanks to its user-friendly design and aesthetic appeal, making it a fitting addition to our living space.
Despite initial skepticism, this product has exceeded expectations, earning the approval of both me and my cats.
After two months of incorporating this self-cleaning litter box into our daily routine, I can confidently say that it has lived up to its promises. The reliability of its self-cleaning mechanism has been a game-changer, significantly reducing the time and effort previously spent on litter maintenance. The consistent performance of this litter box has not only made our lives easier but has also contributed to a consistently clean and odor-free home environment. Its ability to accommodate the natural behaviors and needs of our cats, without fail, day after day, speaks volumes about its quality and the thoughtfulness of its design.
The product works flawlessly, meeting all expectations.
As an owner of multiple cats and other automatic litter boxes, this one stands out for its speed and efficiency, making it my preferred choice.
One of the standout features of this smart litter box is its suitability for larger cats. Finding a litter box that comfortably accommodates bigger breeds can be a challenge, but this model excels in providing ample space and ensuring effective cleaning regardless of size. The overall performance of the litter box, from its efficient waste management to its odor control capabilities, has been commendable. It's reassuring to know that our larger feline family members can use their litter box with ease and comfort, contributing to their well-being and hygiene.
Offering silent operation and app-enabled control, this litter box is a hit with my two cats, making it a highly recommended purchase.
Adopting a minimalist approach in design and functionality, this litter box has seamlessly integrated into our living space without becoming an eyesore. The odor-free operation is perhaps its most beloved feature, ensuring that our home remains fresh and inviting not just for us but for our cats as well. The fact that our cats have quickly grown fond of their new litter box is a testament to its user-friendly and cat-friendly design. It has enhanced our living environment by eliminating the unpleasant aspects of cat ownership, allowing us to focus more on the joys of living with our furry companions.