SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mystiera.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mystiera.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The first thing I noticed about this semi-automatic coffee machine was how beautifully designed it is – modern yet timeless – fitting seamlessly into any kitchen decor scheme without looking out-of-place or overly bulky unlike some other machines out there on the market today. But aesthetics aside, what truly won me over was its functionality and ease-of-use thanks to the large 5.5 display.
This high-tech brewing system is truly a gem! It's not every day that you come across a coffee maker that combines so many features into one compact unit. The built-in grinder is top-notch, providing freshly ground beans each brew - the difference in taste is noticeable and much appreciated. Plus, it has an option to prepare two cups of joe simultaneously which saves time during those busy mornings when everyone's rushing out the door. The advanced steaming feature adds another layer of sophistication, allowing for perfectly frothed milk to accompany your espresso or cappuccino. And let's not forget about the 5.5 screen; it makes controlling all these functions intuitive and effortless! This device has certainly elevated my coffee experience at home.
👌 Love this semi-automatic coffee machine! The dual cup feature is a lifesaver in the mornings ☕☕
I've been using this coffee machine for a couple of weeks now and I am absolutely thrilled with it! The dual cup capability is so handy when my partner and I both need our morning caffeine fix at the same time. And the grinder? Superb! It grinds beans just right, giving us fresh coffee every single time.
Coffee heaven!
Wow, what an amazing piece of equipment this is. The advanced steamer has taken my lattes to a whole new level - they're cafe quality now. Plus, the 5.5 display makes it so easy to use; even my tech-challenged husband has no issues operating it!
I'm not usually one to write reviews but I am so impressed by this semi-automatic coffee machine that I felt compelled to share my thoughts! It's clear from every aspect of this product - from its sleek design to its impressive features - that great care was put into ensuring customer satisfaction. Its integrated grinder guarantees freshly ground beans each time while the dual-cup capacity means no more waiting around for your partner's drink to be ready before starting yours!
This coffee maker has taken my lattes to another level with its advanced steamer! 💯✔️
This isn't just a regular coffee maker; it’s like having your very own barista station at home! With its built-in grinder and advanced steamer, you're guaranteed fresh and perfectly brewed drinks every single time. And if you’re someone who often finds themselves needing more than just one cup in the morning (like me), then you’ll absolutely love the dual-cup functionality!
User-friendly masterpiece!
I've been using this coffee machine for a couple of weeks now and I am absolutely thrilled with it! The dual cup capability is so handy when my partner and I both need our morning caffeine fix at the same time. And the grinder? Superb! It grinds beans just right, giving us fresh coffee every single time.
As someone who appreciates good coffee, I can say this gadget exceeded my expectations! Its integrated grinding mechanism ensures your brew starts with fresh grounds every time - no more stale pre-ground coffee for me! What sets this apart from other machines on the market though is its ability to make two cups at once - perfect when you have company over or just need that extra caffeine kick start to your day. Additionally, its superior steamer function lets you create barista-quality froth right in your kitchen; ideal if you're a fan of creamy lattes or rich cappuccinos like myself. The large display further simplifies operation by offering easy-to-navigate controls and clear information about your brewing process – now I feel like a professional barista using this machine!