SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mystiera.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mystiera.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Exactly as in the description... I definitely recommend this product, I already want to use it!!!! And apart from everything it's beautiful.
Using the Rechargeable Nail Drill Manicure Machine has completely changed the game for my at-home nail care routine, especially with the popularity of Russian manicures. I was struggling to achieve the look I wanted from salon visits, but this tool has elevated my cuticle care to a level I never achieved with a $70 salon manicure. Although it can reach up to level 35, I find level 6 is more than enough for removing thick gel or acrylic, while level 2 is perfect for cuticles. It's so efficient that I only need to recharge it after every four uses. Compared to my sister's bulky, non-portable $70 drill, this one is a modern marvel and was an excellent purchase.
This manicure machine has proven to be an invaluable investment. It's incredibly user-friendly, making it ideal for beginners, and the battery longevity is impressive, requiring infrequent charging.
I'm absolutely in love with this nail drill—it's the cutest one I've ever owned and functions beautifully. If you're in the market for a reliable drill, this should definitely be your choice.
The efficiency and effectiveness of this electric nail file are outstanding. It quickly accomplishes any task, holds its charge well, and offers speed settings that are perfectly suited for both gel and natural nails. I highly recommend it.
It is more than I expected, very beautiful, arrived fast and very well packaged
Arrived quickly and in exelent conditions, it is just as the photo.
This product is of exceptional quality.
The craftsmanship of this machine is commendable so far.
Perfect
The color scheme of this e-file is captivating. Its portability is a significant advantage, arriving fully charged and ready for immediate use. Starting the device is simple, requiring a press and hold of the dial until the display illuminates, remembering your last speed and direction settings for convenience. It rotates in both directions, making it easy to switch hands. The pause feature and memory function are practical additions. Although it's slightly heavier on the end with the cord, its design, functionality, and included diamond and ceramic bits make it a standout choice. The additional USB port for charging phones or powering the included light and fan is a thoughtful touch, although not essential. Overall, it's a fantastic tool for both beginners and experienced nail artists, offering ease of use and excellent features.
Excellent is very beautiful and the battery lasts very good quality and arrived fast
It arrived before delivery date in perfect condition, I recommend, it is how I imagined it is beautiful and the colors the same as you can see in the images😍Has a lot of power
My wife, an avid DIY dip powder manicure enthusiast for nearly two years, has experimented with various drills but finds this one exceptional, especially adoring its unicorn/mermaid color gradient. The package is comprehensive, including a wide range of accessories and the convenience of a rechargeable design. The digital display and memory feature for speed settings enhance its user-friendliness. The included USB fan and flashlight, with their adjustable positions, add to its appeal, making manicure sessions more enjoyable even during our TV time, thanks to the bright and useful flashlight. The fan's strength is impressive for its size, and while the device has a single USB port, limiting simultaneous accessory use, it's a unique feature not found in her other drills. She highly recommends this drill for its distinctive features and overall quality.
This professional-level nail drill is a user favorite, boasting a sturdy design and convenient features like a simple on/off knob, easy bit change, and included accessories. The cordless feature enhances its portability, making it perfect for travel and home use alike. With practice, it opens up possibilities for creative nail designs.
Liked it, it arrived super fast I recommend it although I did not use it
I looked on YouTube and bought it. It's the same as the detail page. It works well and the color is so pretty. Now I have to practice a lot to drill. The delivery came earlier than the expected delivery day.
The base drill and standard bits receive high praise for their quality. While the additional accessories like the fan and light might not be essential for all users, they offer unique conveniences for on-the-go situations. The glass file and sanding heads are nice touches. Opting for the basic kit might be more practical for many, but the package's presentation makes it an attractive gift option. Its versatility extends beyond nails, serving as a useful tool for a variety of tasks, though the additional features may not be necessary for everyone.
After starting nail dipping on a friend's recommendation, this nail drill has proven to be a fantastic addition to my toolkit. It includes six different heads, offering versatility and ease of use. The sleek design and attractive colors only enhance its appeal, making it a worthy investment.
This drill operates smoothly and efficiently, handling all tasks with ease.
8L micromotor corresponds to 100% to the photo, arrived much earlier than expected, works very well, hilarious, does not vibrate