SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mystiera.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mystiera.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The product arrived exactly as described, matching its size and features. It was delivered in just two weeks, complete with a USB cable, and everything was in excellent condition. It works perfectly, and I highly recommend both the product and the seller.
I particularly enjoyed the device's three levels and three different modes, including continuous vibration, vibration with pauses, and a mode that simulates small punctures. Its small size makes it convenient for storage.
I received the facial device only two days ago and have taken it slow, initially using the massage function. It feels great, with my facial solution being absorbed quickly. After using the device, my face appeared refreshed, similar to the results after a professional facial.
The product was delivered promptly and had quality packaging. The overall look and quality of the device were genuinely impressive, making it seem much more expensive than it actually is. I'll provide an update after extended usage.
The device is a nice size and user-friendly. I applied a small amount of conductive gel to my hand and tested the device there before using it on my face and neck. There were no surprises, and I knew what to expect. The massage current is comfortable, though it's too early to determine long-term results. Overall, I'm satisfied with the product after a brief period of use.
Its design and color are appealing, and it's straightforward to operate. The three settings, along with the heat feature, are ideal. I appreciate how my face feels rejuvenated after using this product.
I purchased this as a gift, and the recipient absolutely adores it. They appreciate how their skin feels, and the device's ease of use in just five minutes a day. It may have become my go-to gift choice.
I'm uncertain if it firms the skin yet. One setting generates a pleasant warmth, and you can feel minor electric sensations, which are intended to stimulate muscle contractions in the facial muscles to tighten the skin and increase collagen production. I've only used it a couple of times, but I already love how it makes my face feel.
I was pleasantly surprised by how compact it is, yet you can genuinely feel it working - both the vibrations and the electrical microcurrent.
I'm eagerly anticipating using this product, as it matches the description provided perfectly.
I recently bought this product and incorporated it into my morning coffee routine. While I can't say for certain if it will lead to visible changes, it undeniably relaxes my facial muscles and appears to alleviate facial puffiness.
I appreciate the simplicity of stimulating my skin with this device. I believe I've observed some improvements.
Despite its small size, this device works like a charm. You can genuinely feel its effectiveness. What a fantastic purchase!
This device is not only attractive but also larger than I expected. I plan to share before and after photos in a week because, so far, it has been amazing!
It's ergonomically well-designed and lightweight. I just received it, so I'll have to wait to see the actual results later on.
This microcurrent massager is terrific. It's easy to use, and the battery life is excellent. I've been using it to tighten my neck skin, and I've already noticed a difference. The microcurrent provides a pleasant and relaxing sensation.
I've been genuinely pleased with this product. I can feel it working on my facial muscles and tightening them. I highly recommend it.
This device is lightweight and adorable. It fits comfortably in your hand. While the settings aren't overly intense, you'll definitely feel it gently pushing against your skin. I've been using it with some serum for my double chin, and I'm excited to see the results.
I typically use it on the first setting without much facial oil because it can occasionally feel like a slight shock. However, the massaging aspect works wonderfully with my face oil and has noticeably helped with my forehead creases.