SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mystiera.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mystiera.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As a nature enthusiast who spends a lot of time in the wilderness, both day and night, I've found this monocular to be an indispensable tool. Its small size and portability mean I can take it on even the most strenuous hikes without feeling weighed down. The lightning-fast boot time and long battery life are incredibly convenient, ensuring I'm always ready to capture the moment. The high-quality imaging system, with its 1024×768 resolution and 50Hz real-time imaging, brings the nocturnal world to life in ways I never imagined. I particularly appreciate the 9 color modes, which allow me to adapt to any environment or weather condition, ensuring I never miss a detail. The device's rugged design has proven to withstand all the elements I've encountered, from rain to dense fog, without faltering. Its user-friendly interface, combined with the ability to effortlessly record photos and videos, makes documenting my adventures a breeze. The extended detection range has not only enhanced my wildlife observations but also added a layer of safety during my excursions. Whether for professional documentation or personal enjoyment, this thermal imager has exceeded all my expectations.
Having been an avid hunter for over a decade, I've seen my fair share of night vision and thermal imaging devices. But none have come close to the performance and versatility of this tool. What sets it apart is not just its ability to boot up in less than 5 seconds or its ultra-long standby time, but the unparalleled clarity and detail it provides, even in complete darkness. Its small, portable design means it's always with me, ready for use. The device's ruggedness is also noteworthy, having withstood the elements during my most challenging hunts. Whether it's the adjustable brightness and gain of the 9 color modes or the aspheric technology of the infrared lens, this thermal imager has consistently given me a strategic advantage. It's not just a tool; it's a game-changer for anyone serious about hunting or outdoor exploration.
This thermal imager has exceeded all my expectations. From the moment I turned it on, I was impressed by the lightning-fast performance and the exceptional image quality. The 1-8x continuous zoom and the variety of color modes made it easy to spot and identify targets in any setting. It's incredibly portable, making it perfect for long days in the field. Plus, the built-in WiFi and sensor suite are great for tracking and sharing my findings. It's a must-have for anyone serious about hunting or outdoor exploration.
I find the rugged design reassuring. It's good to know my investment is protected against accidental drops and bumps.
I was skeptical about the battery life claims, but this device has exceeded my expectations. Long hunts are no problem now.
Switching between color modes is seamless, providing excellent visibility in various environments.
The continuous zoom feature is smooth and allows for detailed observation without losing image quality.
I've been impressed with the device's ability to perform in challenging weather conditions, from fog to heavy rain.
Truly impressed!
Lightweight and easy to carry, but the image quality at night leaves much to be desired. Not as clear as I hoped.
The thermal imager's quick start-up time means I'm ready to go in seconds, a huge advantage in the field.
Highly recommend!
Impressively clear night vision.
Game-changer for night hunts.
Beyond satisfied!
The device's portability is a major plus. It fits easily into my gear without adding bulk.
It's user-friendly, with controls that are intuitive and easy to navigate, even for a tech newbie like me.
The extended range detection has been a significant advantage, allowing me to spot game from distances I couldn't before.
The ABS material construction feels solid and durable. I'm confident this thermal imager can withstand the wear and tear of regular use.
I appreciate the one-click photo and video recording. Capturing moments of my hunt has never been easier.
Battery life is decent, but the device feels a bit fragile. Worried it might not last long in tougher environments.
I took this thermal imager on a search and rescue operation, and it was invaluable. Being able to see clearly in fog and total darkness helped us locate missing persons much more efficiently. The device's user-friendly controls made it easy to operate, even in high-stress situations. Its durability and long battery life are also major pluses. I'd highly recommend it to anyone involved in search and rescue or similar activities.
The rugged design is supposed to withstand harsh conditions, but mine started showing wear after just a couple of outings. Also, the eyepiece isn't as comfortable as I'd like, making long observations pretty uncomfortable. But otherwise, it's a good tool.
The aspheric lens technology not only reduces weight but also improves optical performance, making it a joy to use.
Easy to use and carry.
Perfect tool!
The infrared lens technology provides sharp and clear images, enhancing my night vision capabilities dramatically.
The 1-8x continuous zoom is fantastic for spotting game at various distances. It's helped me make some great shots.
The device's WiFi connectivity is a neat feature, allowing me to share images and videos instantly with my hunting buddies.
With 9 color modes, this thermal imager is versatile in any lighting condition. It's significantly improved my ability to spot targets.
Not what I was hoping for. The zoom function is clunky, and shifting between color modes isn't as smooth as advertised. It feels like this thermal imager is trying to do too much without mastering the basics.
Setup was a breeze, and it connected to my phone instantly.
Love the variety of color modes. Makes identifying targets so much easier.
The video quality is stellar. Captured some amazing night-time wildlife footage.
As a military veteran, I appreciate gear that's reliable and built to last. This thermal imager didn't disappoint. Its rugged design can withstand just about anything you throw at it, and the optical performance is top-notch. The infrared lens with aspheric technology offers incredible clarity, and the ability to record with one click is highly convenient. Whether you're using it for hunting or surveillance, this device offers unparalleled performance.
The 1-8x zoom is a nice feature, but transitioning between magnifications is awkward.
The waterproof and rugged design is perfect for outdoor use. It's survived some pretty rough conditions on my hunts.
Battery life is impressive. I've used it for several nights without needing a charge.
The high-resolution OLED eyepiece provides incredible clarity, even in total darkness. Spotting animals has never been easier.
I love the compact design. It's easy to carry on long treks without feeling weighed down.
This monocular thermal imager is a game-changer for night hunts. Its fast boot-up time and clear imaging make spotting game a breeze.
Disappointed with the battery life on this thing. It claims up to 7 hours, but mine barely makes it through a few hours of intermittent use. Also, the WiFi feature is more of a hassle than it's worth, constantly dropping connection.
I recently took this monocular on a camping trip, and it was phenomenal. Being able to see in total darkness and capture high-quality photos and videos was a game-changer. The various color modes helped me navigate through different lighting conditions seamlessly. Its lightweight design made it easy to carry on long hikes, and the extended battery life meant I didn't have to worry about charging it frequently. It's an outstanding tool for any outdoor enthusiast.
Waterproof and durable. Took it through some rough weather, and it held up great!
Battery life lasts forever. Didn't have to recharge during my entire trip!
The continuous zoom is incredible for spotting distant animals.
Compact and lightweight, doesn't weigh me down at all. Perfect for long treks.
The 9 color modes are a game-changer for me.
Tried this monocular thermal imager for a few nights and was underwhelmed. The image quality just didn’t meet my expectations for the price. Plus, I found the device a bit cumbersome to navigate, especially in the dark.
I've been using this thermal imager for a few weeks now, and it's completely transformed my hunting experience. The boot-up time is insanely quick, and the high-quality imaging allows me to see details I would have missed otherwise. The continuous zoom feature is a godsend, enabling me to spot prey from a distance without spooking them. Plus, the device is incredibly rugged and has stood up to some pretty harsh conditions without any issues. It's an essential piece of gear for any serious hunter.
Super quick to start and easy to use. Love the one-click photo feature!
Amazing clarity in total darkness!