SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mystiera.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mystiera.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
From the instant I completed the installation of this wall sconce lamp in my living room, there was a profound transformation in the atmosphere. It's as though a switch was flipped and suddenly, everything within that space felt different; it became more inviting, warm and cozy. The change was not just noticeable but completely transformative. The elegance of its design cannot be overstated. Its sleek lines and modern aesthetic blend seamlessly into any decor style, adding an element of sophistication that is hard to achieve with other lighting options. This lamp doesn't just illuminate your space - it enhances it on multiple levels. It's also noteworthy to mention how well-crafted this piece is. Every detail has been meticulously considered from its sturdy construction to its flawless finish – making it not only a functional light source but also an eye-catching decorative element in itself. Moreover, what sets this wall sconce lamp apart from others available in the market is its incorporation of LED technology. This feature helps save energy significantly which aligns perfectly with my commitment towards being environmentally conscious without compromising on style or function. As someone who values both aesthetics and sustainability equally, I appreciate how thoughtfully designed this product is. The blend of beauty and efficiency truly makes it stand out amongst other lighting fixtures - all while promoting responsible consumption through energy-saving features! In conclusion, installing this elegant wall sconce lamp has brought about a complete transformation in my living room ambiance by providing superior illumination coupled with exceptional design elements – all while contributing positively towards energy conservation efforts! A big thumbs up for me! 👍
I couldn't be happier with this purchase! The brightness adjustment feature on this lamp allows me to set just the right mood for every occasion. And its classic crystal design adds a touch of elegance my hallway.
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Elegant and functional - that's how I would describe this product!
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Who knew such an elegant lamp could be so easy to install? The simple installation process was a breeze and now, the hallway is beautifully lit up!
If you're looking for something that combines style, functionality, and efficiency then look no further than this wall sconce lamp. It’s been worth every penny spent!
The ease of installation was what initially drew me towards buying this product but after using it, I must say that its performance has exceeded all expectations!
This crystal wall sconce not only looks great but also saves energy due to its efficient LEDs; perfect blend of beauty and practicality.
This sconce lamp has added such a touch of elegance to my living room. I love that it's not just beautiful but also energy-efficient.
Finally found the perfect lighting solution for our corridor! It provides ample illumination without being too bright or consuming too much power.
I am really impressed with how this product combines style with sustainability. Its LED technology helps in saving energy while providing enough light for any space. 😊
The adjustable brightness feature on this wall sconce is a game-changer! Now, I can set the mood according to my preference anytime I want.
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An excellent purchase indeed!
Installing this wall sconce was one of the best decisions we've made when redecorating our house. It has significantly improved our home's ambiance and saved us some money on electricity bills due to its long-lasting LEDs!
The beauty and functionality of this product are unmatched - great design, sufficient lighting, easy setup process; what more could you ask for?
Wow, this wall sconce lamp is a real game-changer!
I'm loving how versatile this piece is - it provides just the right amount of light in my hallway and complements our decor perfectly. Plus, its adjustable brightness feature comes in handy when we want to set a different mood.
This product has exceeded all my expectations! It was super easy to install, looks stunning on my wall, and lights up the space beautifully. I also appreciate that it's energy-efficient 🌟
The elegance of this lamp truly transforms any space. What's even better is that it doesn't compromise functionality over beauty; providing ample illumination while saving power with its LED technology.
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I am absolutely thrilled with this purchase!