SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mystiera.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mystiera.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've had this peeler for over three years now and it's amazing! It works great, is super smooth, and easy to use. It's durable too, still working like new after all these years and regular use. The blades were sharper than I expected, making peeling fruits and vegetables a breeze. It's got a grip that's easy to hold as well. No complaints, this peeler is awesome.
I needed a new peeler and this one is great for all kinds of food, like potatoes and apples. The blade is sharp and really easy to use. The slight flexibility in the blade helps it glide over curved surfaces, which is a smart design. The pit remover on top works well. There might be more expensive options that feel sturdier, but I'm totally satisfied with this purchase.
This peeler is so amazing that when I lost it, I couldn't even last a week with my old one. My husband and I agreed to order a new one. Of course, we found the old one right after the new one arrived, but we decided to keep both. It's sharp, glides easily, and fits well in our hands. The tip is also great for scooping out potato eyes.
This is hands down the best peeler I've ever used. Having been around a while, I've used quite a few. It's the first peeler I've used that glides across what you're peeling without any need to push. The grip is comfortable and there's absolutely nothing I dislike about it.
This peeler is fantastic for carrots and other veggies that you peel in long strokes. It works both up and down, which really speeds up the process. The grip is comfortable, but the thick handle doesn't fit in my utensils drawer and it's a bit tricky to fit in the dishwasher.
The sharp blade and swivel feature make peeling easy, especially for irregularly shaped veggies like sweet potatoes. However, the plastic bar behind the blade can cause peeled sections to stick to the vegetable, so you have to manually flick them off to see where you've peeled.
I have one of these at home and loved it so much that I bought another one for my office.
I didn’t realize how dull my old peeler was until I used this new one. It's comfortable to hold and easy to use.
It's so nice to use a product that actually makes your task easier.
I like this peeler, it's smooth to use. The only issue is the tip design; it protrudes a bit, which can be problematic with larger items like big potatoes. It's not a problem with smaller things like carrots. I like it enough to buy it again, and it seems to be holding up well.
This has become my new favorite tool for peeling!
I have a chronic illness that makes holding things difficult due to hand spasms. The grip on this peeler is sturdy and easy to hold, which made it effortless to use. I highly recommend this to anyone with hand issues.
It seems to be of good quality. I'll see how it works and holds up over time.
My only minor complaint is when I peel smooth potatoes, the skin sometimes sticks back to the potato, making me think it hasn't peeled. I end up peeling it again and wasting some of the potato. With other peelers, the peeled skin would just fall off onto the cutting board.
This peeler is very easy to use!
It gets the job done efficiently.
This is just a flat-out great product.
It's comfortable to hold and easy to use.
It does a good job and is easy to clean.
I've bought this peeler for myself and as gifts. It's perfect for peeling and doesn't hurt my hand like others have.
Finally, I have a real potato peeler that isn’t a struggle to use.
I needed a reliable vegetable peeler and found this one. It looked a bit odd at first, but it turned out to be an excellent choice. It peels potatoes and carrots quickly and seems very durable.
It works great - I can peel a potato in just a few seconds with this!
The peeler is just as described.
I have several mediocre peelers, but this one is perfect. It’s sharp and has an easy-to-use handle. You'll be pleased with it.
Be careful with this peeler, it's as sharp as they say. It peels smoothly and is fantastic for veggies.
We grow and freeze our garden produce every year. We got this peeler early this year and it's been a game changer for peeling butternut squash.
It's a quality product but it tends to remove too much of the vegetable, especially carrots.
I work in a commercial kitchen and prefer peelers with larger grips due to wrist strain. This peeler was incredibly sharp right out of the packaging. The tip is plastic but well-designed. I don't think it'll break unless forced.
It's as sharp as can be and comfortable to hold. Great product!
I've tried many peelers, but this is the best by far. It's almost razor-sharp, making peeling butternut squash a breeze, and it's great for zesting lemons too. It’s comfortable to hold and well-priced.
This is the best peeler I’ve ever used. It's sharp, easy, and comfortable to use.
I bought two of these and they both work fantastically. They're very sharp, which is exactly what I wanted.
The blade is just as sharp and the handle feels just as good as others I've used. This is definitely a great peeler to buy.
We already have several of these and just wanted to add one more to our collection.
The quality is great, and I really love the grip on this peeler. It makes peeling so much easier.
The quality of this peeler is excellent!
There's nothing to dislike about this peeler.
I've always preferred the stick type scraper, but after almost 20 years, my old one got too dull. This new one made peeling six peaches effortless. Even with juicy peaches, the scraper didn't slip in my hand. I'm liking this one.
I've had a similar peeler for years and wanted one just like it. This one is almost identical and does a good job. It fits well in my hand, and I'm pretty happy with this purchase.
I wish it were a bit sharper. Sometimes it struggles with peeling.
This peeler works great. 👍
It's not as nice or as sharp as my previous one, but it's okay, gets the job done and the price was reasonable.
It works really well.
This peeler does exactly what it promises.
I mostly use it for potatoes and carrots. The end is sharp enough for removing potato eyes. It's the best peeler I’ve ever owned and I highly recommend it!
This peeler is easy to clean and fits nicely in my hand. My sister also loved it when she used it while helping me prepare food.
Excellent product at a very reasonable price
The handle is made of a comfortable rubber coating, non-slip when wet, very comfortable for a large palm Clean vegetables fine, blades are very sharp, handle It is much wider than ordinary potato peppers, which makes the cleaning process easier