SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mystiera.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mystiera.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I was, surprisingly, impressed with the quality and build of this vanity. Bought for my teen daughter. The build was very lengthy (3 distracted hours) and tedious. However, everything was packaged very well and the instructions were simple yet detailed. No wobbles, door and drawer open and close tightly. She loves it and I’m happy with the purchase. Trust me, I’m extremely picky too. Was delivered on time, exterior of packaging was a little beat up and it was too heavy for only one person to carry. Even though exterior box was damaged not a single piece of the vanity was. Build might be difficult for some. Some dowel holes were drilled a little too large.
We ordered this vanity for our pre-teen daughter and she loves it! It was very easy to assemble too. The shelves beside the mirror offer extra storage, along with the drawers. Our daughter specifically wanted a vanity with a flat top so she can use it as a desk and vanity in one. This one is perfect!
Im a makeup artist & recently redecorated my home salon. I decided to purchase 2 of these vanities for my makeup stations & I absolutely love them! They fit into my space perfectly. Easy to assemble & sturdy. The drawers hold quite a bit of makeup but if youre a makeup artist like me you know theres never enough storage lol They are very well made & worth the price.
Sooooo easy to assemble! Great quality! Love everything about it!
I love it!!! Easy to assemble, and sturdy! Totally worth the money!
Easy to setup and looks beautiful. Perfect starter vanity for my 11 year old!
Don't hesitate buy it. I was worried about the mirror but it came fine no scratches nothing. It super easy to assemble just follow the instructions. I love it.
I love this Vanity it so beautiful I can fit all my makeup on it. I am totally satisfied with this vanity. Nice and solid and the stool is comfortable. It was easy to assemble.
The light quality is great .My husband bought this vanity for me as my anniversary gift and I love it.
What a fantastic purchase! This vanity makeup table has completely transformed my morning routine. The modern design is so sleek and clean, it really enhances the aesthetics of my room. Plus, the lighted mirror is perfect for any time of day or night. 😍
Good quality. Exactly as described. Very well built! Met my needs perfectly!
We got this for our pre-teen daughter who absolutely loves it! It’s more than just a vanity; she uses its flat top as her desk too making it multifunctional which we love about this unit.
Our 11-year-old couldn't be happier with her new starter vanity set – simple setup process coupled with its exquisite looks makes us one happy family!
If you’re contemplating buying this – don’t hesitate any longer! I had worries about potential damages especially to the mirror during delivery but everything arrived flawlessly 👌
This well-built beauty met all my needs perfectly while providing additional benefits like enhanced room aesthetics thanks to its modern white design.
I am totally satisfied with it!
This modern white vanity table isn't just practical but also adds an elegant touch to any room decor. Its durable construction ensures long-lasting use which makes me confident about this purchase.
Perfect for keeping essentials organized and accessible 👍
The best part about owning this piece is having a dedicated space for grooming and preparation - feels like having your own personal salon at home!
This unit has truly brought a sense of organization into my daily routine - no more scrambling around looking for cosmetics when they're neatly stored away in the storage provided 😊
The clean design of this makeup table blends seamlessly into any interior setting while providing functional benefits such as ample storage and great lighting
I'm thrilled with how well-built and solidly constructed this vanity set is.