SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mystiera.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mystiera.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
First off, the lamp was easy to assemble. The directions are brief but adequate. Once assembled the floor lamp is impressive. It feels heavy, sturdy, and solid with a very weighty base to reduce tipping risk. The shades are excellent quality; the light cast is a perfect warm golden glow which is on a dimmer so you can set the mood. I like that the lamp is simple but elegant with a look that will complement many styles of decor. I’m very happy with this purchase and recommend it for your home.
This is a perfect option for dark corners! The dimmer option allows you to decide how much light you want! Easy to put together and great quality! Looks great too! I am very happy with this purchase.
Definitely recommend this lamp. My living room style is modern farmhouse and this was PERFECT. Easy to put together. It has a nice and heavy base so you don’t feel like it will topple over. I have to say, this is such a beautiful lamp. Perfect lighting and really made my living room look and feel so cozy
I was looking for a lamp to fit in corner between couch and love seat. This lamp was a great choice! I was a bit skeptical of how these would go together. Actually, it was a snap to put the fabric on the shade frames and they looked perfect The quality of the lamp is excellent, very sturdy and the heavy weighted base keeps it from tipping. Packaging was great. Dimmer are great! Can turn up bright for reading or dim it for watching TV. A great value for the money and very well built.
Brings a home-y feel to our living room. The perfect cozy lamp and not overpriced! The lights are also dimmable which was an awesome surprise!
I bought this for my living room for additional lighting and I love it!!! Set up was pretty easy and I think it looks beautiful! 10/10
First off- in terms of appeal and decor this lamp hit the marker and really transformed our space. The light is pretty bright too and gives plenty of light. The dimmer is a super nice feature that makes it more homey. I’m in love with this piece!
Looks great, has a surprisingly sturdy and well-assembled base, I'm very impressed! Was a cozy addition to the living room, I would recommend!
It was easy to put together and I love it. My husband also said he thought it was very nice. Gives out as much light as you need.
This stylish and contemporary lamp is a fantastic addition to any living space, whether it's your living room, family room, or another area in your home. The installation process for this lamp is simple and straightforward, even for a single individual. I managed to set it up on my own in a short amount of time. The base of the lamp is notably heavy, providing ample stability to prevent it from wobbling or tipping over. With its modern design, this lamp adds a touch of sophistication and elegance to any room. The sleek lines and minimalist style make it an eye-catching accent piece that effortlessly enhances your home's ambiance.
Impressive for the price! Nice height, fills room with light
I love the color and fabric of the shades and the adjustable range of lighting with the light switch. It also looks classy in my living room.
The light in my living room wasn’t great for reading, the 2 lamps we had provided light but not bright light. My daughter, in particular, pointed this out to me whenever she visited. This lamp solved the problem and I like it for a few reasons. It comes ready to assemble, assembly is easy!
Easy to assemble and looks great in a corner that needed a little more visual interest. The base is nice and heavy so it won’t tip despite the height.
Love love love it. Just what we needed to go between our recliners. Also love that the base is heavy, don't have to worry about it being knocked over. The dimmer is wonderful too.
Plenty of much needed light in an otherwise dark corner of the livingroom
Lamp is perfect behind couch above our heads. Absolutely love the lamp; easy to assemble, love the dimming control, the dimmer is position at perfect spot allowing us to simply reach over to adjust or on/off. Replaced two end table lamps and this lamp is a beauty and extremely modern. Certainly recommend.
Timeless design. Great choice!
This floor lamp is durable, sturdy and very easy to assemble. Highly recommended!
It fit perfectly with our decor in our living room!
I get so many compliments on this lamp! It looks great! And the twisting knob super easily allows you to dim or brighten the lights. Super easy to build.
I was hesitant that you put the shades together yourself but it's very easy. It took 10 minutes max to build, very easy assembly. The varying ways to arrange each light as well as being dimmable makes it perfect. Great value for the price.
Decent height. Easy assembly. Decent price. The floor stand is decent and the vertical pole is sturdy. I would still recommend if you catch a sale.
I have enjoyed having this product in my living room. It is aesthetically pleasing and I love that it is dimmable.
Sleek lamp, easy assembly, works perfectly with our space!
Easy to put together. Great quality for the price
We put this together really easily! That was a pleasant surprise, but the BEST part is that the on off switch is actually a dimmer dial, like a volume knob, you turn it and can perfectly dial in your brightness right on the lamp. Love this thing.
I’ve been looking for a lamp in this style for awhile and it’s surpassed my expectations! It was easy to put together and looks fantastic, easily looking as good as the way more expensive store ones, and I really like the dimmer feature as well.
We love the lamp! It's every bit as good as we hoped. Assembly wasn't complex and I'm not great at that sort of thing. The dimmer offers a range of light levels and the swivel for each light is great.
Looks great and easy to put together.
Excellent lamp. works great in our vacation rental. Stylish and beachy. Highly recommend. Took 10 minutes to screw it all together. Piece of cake.
Really cute. Good light. STURDY, which was really appreciated.
I am very happy I bought this lamp. Assembly was mostly common-sense. The base is super sturdy. The dimmable switch is perfect for finding the right brightness in the evening. And it looks great and stylish.
I LOVE this lamp and I have gotten so many compliments.
This lamp is outstanding value. Easy assembly, really nice quality of light and the dimming works very well. I’ll say it’s a little smaller than I thought it would be so just check your measurements and expectations for your ceiling height and room
I love this lamp, it is easy to assemble and looks so cute!
Nice lamp! Looks great!
Easily assembled, very bright, a knob works great gives off just a right amount of light.
It is sturdy and easy to attach the shades.
Purchased this floor lamp to place in the corner of my living room, it’s perfect for any room, the feature that I love the most is that you can dim the lights to your liking.
Order this lamp now! It's beautiful! Easy to put together. It came packaged perfectly. I love it!!!! I'll say it again - BUY THIS LAMP! You will fall in love too.
I love this lamp. It was inexpensive and easy to set up. It was amazing how much it pulled the room together.
I love this floor lamp, perfect touch to the corner of our living room
The lamp was easy to assemble and adjust for our lighting needs; it's exactly what we needed for reading, since our table lamps did not provide sufficient light.
Very happy with this purchase and quality of this lamp. Nice heavy base for stability. Easy to put together. Works perfect behind the corner of my rec room sectional sofa.
Easy to put together!
Love the lights they really warm up my living room. I was looking for a tall light to compliment the heights in my room.
The lamp was well packaged, easy to assemble, very solid with a heavy base, and simply elegant. I ended up buying another for the other corner of the room. I especially like the smooth knob switch which makes it easy to adjust to desired brightness.
This lamp is beautiful, and easy to put together. The knob switch is a great feature. Love the style. Gives off a lot of light when on high and is the perfect addtion to my living room. Would recommend to anyone.
This floor lamp is versatile, elegant, and looks more expensive than it is.
I love love love this lamp and so does my son. It was easy to assemble by myself. The bulbs that comes with it are warm lighting.
This lamp is a great, affordable alternative to the ones you find in stores. Super easy to put together and it perfectly filled a big empty corner in my living room. The dimmable feature makes it even better. Simply beautiful and elegant!