SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mystiera.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mystiera.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The product arrived and I found it was very easy to assemble. The instructions were clear, the pieces fit together seamlessly, and there weren't any missing parts or complications which can often be a concern with self-assembly furniture. It was a genuinely straightforward process that didn't require too much time or effort. However, once assembled, the size of the item wasn’t quite what I had anticipated. My initial plan was to place this in my living room as an additional piece of furniture for storage purposes. However, upon completion of assembly, it became evident that its dimensions fell short of what would have been ideal for my living space. Given its compact nature and lesser-than-expected size, I decided instead to put it in my 13-year-old son's bedroom. After setting it up there, surprisingly enough, it turned out to look perfect within his room's layout and decor scheme! Its smaller scale seemed more fitting for a child’s room rather than an adult’s main living area. Despite this unexpected change in placement plans though; there is still some level of disappointment lingering over me because now I'm back on track hunting for another bookshelf suitable for my original intended location - the living room. This has added an unforeseen delay in completing my home furnishing project. In conclusion though; while not quite meeting my initial expectations due to its size limitations when considering larger spaces like a common family area; this item proved itself worthy by being simple-to-assemble and visually appealing within a smaller-scale environment such as a teenager’s bedroom.
This product truly represents an excellent value for the price. When you consider its cost in comparison to similar items on the market, it becomes clear that this is a bargain not to be missed. It's not often that you find something so reasonably priced that doesn’t compromise on quality and functionality. If you're looking for something reliable, affordable, durable yet attractive – then look no further than this product.
Good quality Cool led light on the back Did take a little while to build but came out nice and sturdy
I Like this dresser it's quality. Is not bad it's the height it's short and kinda small would be good for a little kids room.. it's ok
I am absolutely thrilled with this dresser! The LED lights add a modern touch that is just so cool. It was easy to assemble and fits perfectly in my bedroom. 👍
Super impressed by the quality of this wood chest. The adjustable lights are a fun feature, and it's surprisingly sturdy for such an affordable piece.
This 6-drawer dresser has been a lifesaver for organizing my nursery. The raised edges on top give me peace of mind knowing baby items won't tumble off!
Such a versatile piece! I've placed it in our playroom as additional storage, and the kids love the LED lights - they think it's magic! 🌟
The assembly instructions were clear and straightforward - no headaches at all during installation. Plus, the finished product looks fantastic with its sleek design.
I like how compact yet spacious this dresser is; perfect size for my son’s room without compromising on storage capacity. And he loves playing around with the adjustable LEDs!
In love with how well this wood chest complements our entryway decor while providing ample space to store essentials neatly out of sight.
This 6-drawer dresser isn’t just cute but also very practical – great value indeed! Its sturdiness surprised me given its price point.
Bought this for my daughter's room, she adores the LEDs' glow behind her knick-knacks displayed on top! Safety features like raised edges are thoughtful additions too.
The ease of assembly was impressive; coded parts made everything hassle-free...and did I mention how much I adore those funky LED lights?
Affordable yet high-quality furniture can be hard to find these days, but this dresser hits all marks: sturdy build, functional design & trendy LEDs. 😍
I love how this dresser keeps my bedroom tidy with its extensive storage options. The adjustable lights are a bonus, creating an ambient atmosphere at night.
What a fantastic addition to our nursery! It's versatile and safe – the raised edges prevent things from falling off, which is great for baby items!
This wood chest took some time to build but came out nice and sturdy. I appreciate the cool led light on the back; it adds a modern vibe.
The height of this dresser is perfect for my little one’s room. It might be compact in size but provides ample space to keep everything organized.
It’s not just a dresser - it's also an attractive piece of decor thanks to those LED lights! Easy assembly was another plus point in my books.
A must-have if you're looking for efficient organization solutions without compromising aesthetics. Love how seamlessly it fits into different settings!
I was pleasantly surprised by how easy this was to put together, considering its intricate design and added features like adjustable LED lights. 👏
This 6-drawer dresser has been such a game-changer for organizing our playroom! Plus, the kids are fascinated by the changing colors of LEDs!
Stylish yet practical - that sums up this wood chest perfectly! The sleek design coupled with enhanced safety features makes it ideal even for nurseries or kids' rooms.