SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mystiera.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mystiera.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I was a little leery about purchasing this sofa, but I wanted to at least try due to my previous sofa being way too big after moving into this smaller home. I’m very pleased with my decision. It’s the perfect fit in the small. It’s pretty comfortable too.My only two complaints would be the back of the couch how it splits which is kind of an easy fix (1. Cover with a blanket so it’s not seen. or 2. Place it against the wall like I did.) so it really isn’t that bad. The other complaint is during installation you definitely need a couple pairs of hands. Without help, I feel it would have took me a while because of trying to hold the pieces in place to line up. Luckily everyone was in the room, excited that we finally had a couch again lol. (we had previously given our other couch away and ran into delivery issues with this couch. I had ordered it twice and requested refunds twice before receiving it. But Amazon’s customer was amazing in resolving the issues.) Luckily for me as soon I started having trouble living everything up, I had 4 pairs of hands and were put this together in about 3 to 4 mins if that long.This couch is cute, comfortable for me and I sit and game for several hours. My 6’7 husband with back pain sat on it end binge watched TV with me for about 12 hours and didn’t complain. I figured it’s because it’s sturdy with stiff cushions so you don’t sink in. Although his long body did look a little funny lol.Overall it’s a decent sofa.
My Fiancé and I purchased this couch because we needed something that will fit in our small apartment living room. I was initially worried about how well it would hold two larger adults, (by that I mean over 180lbs each) and I was also worried about fit. When it arrived we put it up in our apartment almost immediately, it took less than 15 minutes to set it up! The instructions were very self explanatory and made it an easy process. The couch holds 3 peoples weight perfectly but it is small so it’s best for 2 people max to sit on for comfort purposes.It’s not the most comfortable couch of course but it’s also not uncomfortable, you can’t really lay down on it but it’s good for sitting and watching a movie and such.Until we have the money and time for a slightly bigger and more comfortable couch I’d say this one is actually pretty great! I think it will hold up for a while and it really is perfect for small spaces, comfortable enough to sit on just not lay on.
We love these couches. They look good. They are comfortable with great fabric that looks like it’ll last. They were easy to assemble. We are very pleased we got two of them to accommodate our large family and other visitors.
Seems like a decent little couch. Works for small spaces.
I’m actually happy I ordered it. Friends and family say it’s very nice. Comfort level - Firm with comfy back support, there is a zipper if you would like to add additional padding.I’m 5’ 6” and fit snug. if you are a tall person consider buying a bigger couch.. I assembled it by myself but consider an extra hand moving the boxes. Took about 30min in total to assemble once out of the box.Perfect for anyone needing something for friends to have a place to sit and relax
it took 20 minutes to assemble. boxes are extremely heavy though so it might take two people. fabric is soft and comfortable.
I assembled it all on my own. One thing I noticed in the instructions is that it was a little difficult to understand when it came to installing the hooks in between the couch. You have to make sure the cushion side is face down and the hooks go into a downward motion.As for comfort, i like the comfort level. I slept on it on the first night (I’m 4’11) and it held up. It’s a little more on the firmer side but I prefer it like that.I accidentally had a water bottle open on the couch and it soaked all the water. And I assume because of the fabric, but it took a very long time for it to even become dry (next day) dry. Be aware that it’s very magnetic to debri, lint, hair, etc. But you can easily vacuum it up.It’s very light in weight. Easily knock move if you bump into it on accident.
I like the feel of the couch a lot. If you like firm, this is perfect for you. I don’t sink in to the couch and I’m a bit heavier.The Assembly was a little difficult with me by myself. Mostly just trying to attach the main part of the couch to the single seat with the ottoman.Also everything is held straight with Velcro so you don’t have your cushions flopping out of place.Also I feel it looks more blue than grey. So if you are expecting it to be grey you may be in for a surprise!Also I do not recommend if you have a large family (lots of kids who may jump on the couch)One being this couch isn’t very big, and two being that the legs are based with plastic and the streams are hallow underneath and we don’t want kids breaking your new couch!Also apologies for the cat hair in the pictures, our cat likes the new couch too lol.
Our apartment is not big so this couch fits perfectly in between the two bedrooms! It’s a little stiff but I’m sure it’ll soften up the more we use it! It only took about 20 mins to put together and that’s because I did it all by myself. Super cute couch to have for a college apartment.
Honestly, my dog needed a couch more than I did 😅 I work a ton and when I am home, I am not usually lounging on the couch.
Sear cushions are firm, back cushions are more plush. Seat depth is kind of short, so if you're tall or long legged, won't be very comfy. Easy to assemble, I did it myself, so one person not a problem. I have no complaints. I do reccomend furniture gliders if you have carpet, doesn't slide very easy.
I really loved its size and fabric material, it’s much suitable for the small living spaces as studios or apartments.
It was easy to assemble, and is decently sturdy. We’ve had it for about 8 months. It’s not a couch I’d sleep on, but it works and looks nice enough. All of the cushions come vacuum sealed, so it was great for move-in just not opening it until we got there.
This couch is super cute and modern. Looks just like the picture and super easy to put together. It is smaller so make sure to look at the measurements and make sure that it is something you’re okay with! I live in a smaller house so it is perfect! My husband, dogs and I are able to sit on it comfortably. I love the ottoman and being able to move it around. I like how firm it is while still being comfy. The back cushions are short so again-look at measurements to make sure it won’t bother you. I do wish they were taller but I knew when ordering that they weren’t. It doesn’t bother us! We have some throw pillows and a blanket and it adds to the comfort and look. Definitely recommend.
Mine is comfortable and have some bounce to it. It's also not as small as i thought it would be, it fit my living room perfectly. Also it was very easy to assemble. To assemble, that only took 10-15 mins max. Also for me personally my cushions only took 1-2 hours to fluff fully. It's a great couch.
We bought this couch for our grandkids play room and the size was great. The cushions seem like they are pretty good quality and it’s comfortable for them.Hopefully it can withstand some rough and tumble boys for a couple years.
Big enough for me and my 90lb dog or normal human sized partner to be able to stretch our legs, but probably not both at once. The back cushions may need fluffing or some cheap pillows gutted for extra filler.
We needed a small couch for a space that did not have enough seating. I love it! Its soft and comfy. Add some throw pillows as the back is a bit stiff. But cushions are great. The vacuum pack is neat, the cushions need 72 hours to fully inflate but ours were good after 24. Super easy to assemble. Love the versatility of the ottoman/chaise. Mostly love the chaise part! So if you want a small flexible couch, this is it!!
The size was perfect for my small living room, the quality is good and its comfortable as well. I love the fact that you can move the lounging part around and have a separate ottoman if wanted. It was super easy to put together and seems to be very sturdy.
Easy to install and fit perfectly in the small space I needed it for. Great quality.
This couch is a game-changer for my small apartment 👍
My partner and I are so pleased with this sectional sofa! It fits perfectly in our tiny space without sacrificing seating capacity. We're both quite tall, but we find it comfortable enough for movie nights.
I'm surprised by how much I love this sofa! Despite being compact, it provides ample seating area and has been an excellent addition to our family gatherings. Plus, the durable construction assures me of its longevity.
I was skeptical about buying furniture online but this L-shaped convertible sofa exceeded all expectations! Assembly was easy (although you might need an extra pair of hands) and the cushions offer great support while still being plush enough to sink into after a long day.
The reversible chaise feature is fantastic - it offers flexibility depending on your room arrangement which is ideal for someone like me who loves changing up their living space every now and then!
We love it.
We needed something sturdy yet stylish for our kids' room; this sectional turned out to be perfect- good quality cushions that are comfortable even after hours of rough play!
Great buy for anyone needing something cozy for friends to sit and relax. It's firm with comfy back support, which is a big plus for me as I'm on the heavier side.
Perfect size, easy assembly and comfortable seating - this sofa checks all boxes! The fabric seems durable too. Can't wait to host movie nights at my place now 🎉
This couch has brought so much warmth and comfort into our home. Its modern design fits perfectly in our small living room without making it feel cramped or cluttered.
I love how versatile this sectional is; you can move the ottoman around depending on your preference or even use it separately if needed!
The cushions are firm yet plush enough for a good lounging experience. Plus, they don't flop out of place thanks to their Velcro attachment - such a thoughtful detail!
My dog loves this couch just as much as I do! It's perfect for stretching out after work while catching up on my favorite shows 🐶💤
What an excellent find! This L-shaped convertible sectional has been nothing short of amazing – from its elegant design that adds sophistication to any decor, right down to its ergonomic support designed specifically for relaxation.
This piece was exactly what we were looking for: compact but functional with plenty of seating space! And the fact that it’s built-to-last makes us confident about its durability over time.
A great buy indeed- not only does it save space but also provides ample seating area without compromising style or comfort 👌
We've had countless compliments from guests who have loved both the look and feel of this sofa – definitely worth every penny spent!
Love everything about this sofa!
This sofa has been an absolute life-saver! As someone who lives in a small apartment, I can't stress enough how much I appreciate its compact design and customizable configuration. Plus, it offers great back support which is always a bonus 🙏
This sofa is a small-space dweller's dream! It's compact yet stylish and provides ample seating. A fantastic purchase!
Love the modern design of this L-shaped sectional! The reversible chaise gives me the flexibility I need in my studio apartment.
The construction quality of this sofa is top-notch. Plus, it offers great back support which has been a relief for my chronic back pain.
I'm thrilled with how well this couch fits into my small living room without overpowering it. The linen fabric upholstery adds such an elegant touch too!
The assembly was straightforward and quick, thanks to clear instructions. And despite its compact size, it comfortably seats three people - perfect for when friends come over 🎉
This convertible sectional has truly transformed our family gatherings – everyone loves lounging on its plush cushions while catching up on each other’s lives.
I love that I can adapt the layout of this sofa to suit different room arrangements- such a versatile piece!
Such a cozy corner addition to our home! This L-shaped couch not only saves space but also enhances the ambiance with its sleek silhouette 👌
This sectional checks all boxes: sturdy build, comfortable seating & modern design – couldn't have asked for more in a sofa within this price range!
Loving how snugly this sectional fits into my tiny apartment offering maximum seating capacity without sacrificing style or comfort 💖