SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mystiera.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mystiera.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Upon receiving this product, I was instantly struck by the sheer beauty of the wood coaster. It has an undeniably pretty aesthetic that immediately caught my eye and piqued my interest. The craftsmanship involved is clearly high quality, with a detailed and intricate wood grain appearance adding to its overall charm. The coaster's size came as a pleasant surprise. With dimensions spanning about 5 inches across, it is considerably larger than what I had originally expected. This unexpected feature only added to its appeal for me, making it not just functional but also a potential statement piece in any setting. One of the main uses I have planned for this beautiful wooden coaster involves utilizing it to add different levels or dimensions to a grazing table at my daughter's wedding. Its substantial size and attractive design make it perfect for such an occasion where visual appeal is key alongside functionality. Given how impressed I am with this single purchase, there’s no doubt in my mind that acquiring more may be on the horizon. Each additional piece would undoubtedly contribute positively towards enhancing the overall presentation of food displays or even simply serving as charming decorative elements within home decor setups. In conclusion, this wood coaster surpassed all expectations - from its larger-than-anticipated size to its lovely wood grain appearance - making it suitable for various purposes beyond just being used as a drink accessory. Whether used individually or purchased in multiples, these coasters are bound to bring about an elevated sense of style and sophistication wherever they're placed.
I'm absolutely in love with this coffee table! The high gloss finish gives it such a modern and sleek look. Plus, the white color makes it so versatile - it fits perfectly with my living room decor. 💖
This is more than just a coffee table. It's like having an additional piece of art in my home. The LED lights are amazing, they add such a cool vibe to our space!
My wife and I purchased this coffee table for our new apartment and we couldn't be happier! It's stylish yet functional – the tabletop has plenty of room for all our essentials.
The best thing about this coffee table is how easy it is to clean. With two kids running around, that’s a major plus for me! Also, the neutral white design matches any decor style.
Wow, what an impressive piece of furniture! It creates such an inviting ambiance in my living room especially when I turn on those magical LED lights.
It’s been six months since I bought this magnificent coffee table and its shine hasn’t faded one bit; truly built to last!
The remote-controlled RGB LED lighting feature gets me every time - from mood lighting to party vibes within seconds! 🕺💃
I adore how simple yet chic this high gloss white rectangular shaped beauty looks in my lounge area.
Honestly one of the best purchases I've made recently. This glossy white coffee table adds elegance to any setting while providing ample space for snacks during movie nights. 🎥🍿
This coffee table is the perfect blend of practicality and style. The LED lights are a fun touch, my kids love changing the colors!
I was looking for a centerpiece for my living room that was modern yet timeless. This coffee table fits the bill perfectly.
The clean lines and white finish give it an elegant look, while its durability ensures it will be part of our home for years to come.
So happy with this purchase! This coffee table has really brought my living room together. And can we talk about those RGB LED lights? They're everything! 😍😍
Great product! The RGB LED lights add such a unique touch - I've received so many compliments on this coffee table from guests.
This glossy beauty has made cleaning up after parties so much easier with its easy-to-clean surface.
I am obsessed with how versatile this piece is; whether you want a minimalistic vibe or something more vibrant, this coffee table can do both!
The spacious tabletop has been a lifesaver when hosting game nights – there’s enough space for everyone's snacks and drinks.
I never thought I'd rave about a coffee table but here we are! It's chic, sturdy and those cool LED lights adds just the right amount of pizazz!
Coffee tables don't usually excite me but this one does! From family gatherings to quiet evenings at home, it sets exactly the right mood with its adjustable lighting feature.