SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mystiera.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mystiera.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I'm thoroughly impressed with this chic, modern vase. While it's a bit on the smaller side, its lightweight design makes it versatile and easy to place anywhere in my home. It looks stunning both with and without flowers, though I've noticed it's a bit of a challenge to fit flowers with thicker stems. Still, its style and affordability make it a delightful addition to my decor
I recently purchased this vase as a gift for my boss, a cardiology specialist, and she absolutely adored it! The vase's sturdiness is remarkable, even when filled with a variety of flowers. Its perfect size is ideal for a desk display. I highly recommend this as a thoughtful and impressive gift
The white version of this vase caught my eye for its stylish appeal. I placed it in my studio, and it's become a conversation starter. Its light weight and moderate size are ideal for any setting. This vase is a perfect blend of functionality and artistry
This heart-shaped vase is a standout piece in my home decor. Its high-quality resin material ensures durability and longevity. I love how the white color fits with different interior styles, making it versatile for any room. It's a thoughtful gift idea and a perfect addition to a living room or office space
I'm in awe of this resin heart flower vase! It's the epitome of cool and unique. Arriving exactly as described, it looks fabulous with or without floral arrangements. The anatomical correctness adds an interesting twist, and I highly recommend it for anyone looking for something different
This vase is an exceptional piece of art. The detail is stunning, and it looks amazing even without flowers. Finding the right flowers to complement its design can be challenging due to the small openings, but its uniqueness and beautiful craftsmanship make it a joy to own
This novelty heart-shaped vase is a true conversation piece. Designed like a real heart, complete with valves and veins, it's fascinatingly unique. Ideal for single stem flowers, it would make a great gift for a heart surgeon or anyone who appreciates quirky decor
I'm enamored with the detailed design of this vase. Made of resin, it's not too heavy yet durable. The small base requires careful placement to avoid tipping, but once filled, it looks absolutely stunning
This vase is an intriguing and thoughtful gift idea, especially for Valentine's Day. It's a fairly accurate representation of a real heart and looks beautiful even without flowers. Given its uniqueness and quality, it's surprisingly affordable
This vase is lighter and thinner than I expected, yet I'm completely charmed by it. It's taken a prideful place on my mantle, offering a romantic yet mature aesthetic. The clean white color and design are perfect for dainty flowers, though it's lovely on its own
My daughter adores this vase! I gave it to her for Valentine's Day, and she's using it as a makeup brush holder. Its lightweight plaster and matte finish give it a unique look. It's probably better suited for fake or dried flowers due to its shape and lack of drainage
The quality and beauty of this vase are outstanding. It's versatile enough to hold makeup brushes or flowers, and it looks stunning on a desk or as a standalone decoration. I'm absolutely in love with its design and size
This vase is a delightful addition to my entry table. While small, I plan to paint it gold for a decorative flower pot. Its delicate heart shape is perfectly crafted, and it's already attracting attention as a decorative piece
As a nurse, this vase caught my eye for its unique concept. It's lighter than I anticipated, so I might add pebbles for stability before adding flowers. Its unique design and sturdy material make it a must-have
I'm obsessed with this unique vase. The sturdy material fits perfectly on my shelf, and I'm already planning to buy another in black. It's a standout piece for any collection
This heart vase is pretty cool! It's larger than a normal heart, sturdy, and perfect for African Daisies. The anatomical design adds a cool vibe to my space. It's exactly what I wanted and I definitely recommend it.
The perfect size for my nightstand, this vase will be a key part of transforming my bedroom into a Victorian Gothic sanctuary. I'm already planning to buy another for symmetry!
Ideal for horror movie enthusiasts or Halloween lovers, this vase is a perfect gift. It's going to be a great addition to my Halloween decor, especially when paired with black and blood red silk flowers
After having a heart defect repaired, my daughter gifted me this vase for my birthday. It's beautiful and holds great sentimental value. Perfect for heart patients or cardiologists, it's a lovely and meaningful addition to any home
This anatomically correct heart vase is aesthetically pleasing. Although it may be challenging to clean and perhaps too lightweight for some flowers, its beauty makes it a perfect decoration for any time of the year
This vase is a true work of art. Its heart shape and intricate design make it a captivating piece in my living room. It's surprisingly light yet feels robust, and it's versatile enough to hold a variety of flower types
I bought this vase as a gift for my friend who's a biology teacher. She was thrilled with its anatomical accuracy and unique design. It's become a standout piece in her collection and a great conversation starter in her classroom
The heart vase is a striking addition to my home office. Its modern design and size are perfect for adding a touch of personality to my workspace. The quality and detail are impressive, making it a worthwhile purchase
This vase is an instant favorite in my home. Its unique heart shape and detailed design have made it a focal point in my living room. It's surprisingly lightweight, making it easy to move and rearrange as needed
I gifted this heart vase to my mom, and she's been using it as a centerpiece on her dining table. It's a stunning piece that complements her modern decor. The light weight and elegant design make it an ideal gift for any occasion