SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mystiera.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mystiera.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I am SUPER happy with this bed. It was relatively easy to put together. The instructions were clear. Using the box spring will make it sit pretty high up. But I'll get used to that, or I'll get rid of the box spring. The velcro in slats are a nice tough and go a long way to making assembly easier and quicker.
Very nice queen sized bed frame and headboard. It says platform but it’s actually lower than other beds I’ve had. Cannot fit a plastic tote under it for reference. Easy to put together didn’t take long.
Product specific feedback: -Parts were packaged and grouped clearly. -Tools needed were included - of course bare minimum in case you have none. - All parts/pieces fit and lined up with no issues. (Did no have to MacGyver any of it!) - The wood slats were nicer/better quality than expected. - No squeaking or creaking, once it was assembled and tested (mattress placed). If my kid jumps on the bed I expect it will start - this is why we don't buy expensive things. Features I was looking for: - Frame & base: specifically wanted padded vs. sharp or hard corners (because, kids)- (expectations met) - Frame & base: The placement of the legs/support is brilliant! No more stubbed toes! (because, kids)- (expectations exceeded) - Frame & base: Material of the covering is, meh. (expectations still met, I suppose. It wouldn't be my first choice.) - Material/Covering: It feels/looks like it will be easy to clean. I'm sure I'll find out soon with drinks, slime, or markers being left on the shelf (because, yep - kids!) - (expectations: tbd!) - USB ports: Of course more would be nice, but 1 USB & 1 USB-C is sufficient (expectations met). - Lights: SO glad these are attached using velcro vs just sticky. (expectations exceeded) Assembly: I think this is totally subjective. - If you have a lot of experience putting together Ikea products - this is a breeze! - If you rarely put furniture together & but can follow instructions - you'll do fine. Not every single micro step is included, but common sense will help out a lot. - If you usually toss the instructions before starting - I got nothing for ya, because you probably wouldn't care what anyone has to say anyway.
It’s honestly the best purchase I have done on here I love it! Ignore the mess😅
The bed is nice, wasnt to crazy hard to put together, but the box is so heavyyy. Be prepared to have help moving it around if not putting it together, too. Just overall pretty nice for the price, modern and fun looking bed.
Nice, daughter loves “floating” look Alittle bit to assemble but overall a nice bed
I absolutely love it. It is very sturdy which was my main concern. Everything looks exactly as pictured. Really like the LED lights and the outlets on the top of the headboard. The only negative thing is that I don't think this is easy to assemble. Had to have a friend assist me and it took about 2hrs. However, this is an awesome bed frame. I highly recommend!!
Easy to put together. Instructions easy to understand. I’m very impressed it came earlier than expected as well.
Luxurious! I ordered this Queen Size Bed Frame, and it’s so unique and beautiful! It is what I have been looking for a long time. It’s high quality, stylish, easy to assemble, and it's ideal size for my guest room. I’m beyond happy with how it looks. Love it!
The bed look really nice, especially with the RGB lights which would be perfect for a child, young adult, or anyone that loves RGB lights.
I am absolutely in love with this bed frame! The LED lights give my bedroom a futuristic touch while the charging ports are super convenient for my devices. It's not just a piece of furniture, it's a lifestyle upgrade! 😊
Never knew how I needed an illuminated bed until I got one. My room looks so cool now and the USB ports are such a lifesaver for late-night phone scrolling.
This luxurious queen-sized floating bed frame has transformed our master suite into something out of a sci-fi movie! The built-in charging ports make life so much easier too.
I was skeptical at first but oh boy was I wrong? This luxury queen-size floaty beauty is worth every penny!
The LED lighting gives off such an ambient glow that creates the perfect mood for winding down after work. Plus, who doesn't love being able to charge their devices right from their bedside?
My husband bought me this bed frame as an anniversary gift and let me tell you - he did good! Sleek design, soft lightening, and practicality all rolled into one fabulous piece.
A game-changer! No more fumbling around with extension cords or wall adapters. This chic floating bedframe offers style AND functionality! 🙌
The LED lights add just enough ambiance without being too bright or distracting. And those charging points... pure genius!
I've been telling all my friends about this bed frame! It's like it was designed for the tech-savvy generation. Love the convenience of charging ports.
This isn't just a bed, it's an experience! The floating design is so unique and the LED lights add such a cool vibe to our bedroom. Can't recommend enough!
The built-in chargers are perfect for us, we can charge our phones overnight without getting up from comfort.
Absolute game changer! Not only does it look super stylish but also comes equipped with charging points - no more hunting for sockets at night!
This magnificent piece is not just comfortable but also practical – I mean who wouldn’t love having their own personal charging station right next to them?
I am impressed by how much difference good lighting makes – now I don’t have to disturb my partner when I work late nights.