SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mystiera.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mystiera.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My boyfriend and I each got one of these necklaces and we're totally in love with them! We wear them daily, receive tons of compliments, and they're surprisingly durable. I can slip it over my head easily without unclasping it, and its gender-neutral design makes it an ideal gift for couples.
I chose this necklace as a gift for my girlfriend. It's incredibly sweet and perfect for us since we're keeping our relationship a bit private. It's also a lovely gift for friends or new couples.
I originally bought this necklace for my boyfriend and me, but after our breakup, I had to part with it. It was a tough experience. It's a wonderful item for those in a relationship, but be prepared for the emotional attachment.
The necklace did rust after a while, but it lasted a good amount of time before that happened.
This necklace is adorable and affordable, and I can't wait to share it with a friend. Thank you!
I purchased this as a gift for my son's girlfriend. She's really fond of it, making it a sweet gift choice.
The necklace is exactly as described, arrived in perfect condition, and I absolutely love it. I highly recommend it.
I bought this as a Christmas gift from my nephew to his girlfriend. It's really cute and perfect for teenagers.
The necklace arrived exactly as advertised. I would have preferred a different chain, but it's a minor issue. I adore the necklace regardless!
This necklace is adorable! My boyfriend and I love it. I wear it every day and it goes well with every outfit.
I bought this for my boyfriend and myself. The chain was a bit long for me, but it's easy to adjust with regular scissors. It's such a cute piece, and I absolutely adore it!
I purchased this charming necklace set for my boyfriend and myself, and he's thrilled with it.
My boyfriend and I absolutely adore these necklaces! We wear them all the time because they're just so adorable.
I got these for my girlfriend and me, and she's just as fond of them as I am.
The necklace was exactly like the pictures. It's really cute and my boyfriend loves it.
I loved this necklace and bought it for my boyfriend's birthday.
These necklaces are so cute to have and wear.
I got this as part of my best friend's birthday gift and she absolutely loved it.
The necklace is really nice, and I'm sure my girlfriend will love it.
This necklace is super cute and of good quality.