SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mystiera.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mystiera.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
These candles are a winner! The irregular shape adds a charming element to my home decor. The scent is not too strong, making it suitable for daily use. The clean burn is a huge plus, leaving no residue. Highly recommended for those who appreciate quality and aesthetics in their candles.
My wife is an avid candle enthusiast, and she meticulously searched through numerous options to find the best deal. Ultimately, she settled on these candles and is quite pleased. What stands out for her is their dripless quality and impressive longevity. It seems like we've found a winning choice for our candle needs.
This heart shaped candle is a game-changer! The soothing scent is like a hug for your senses. I adore how it transforms my space into a haven of calmness. The shape adds a touch of elegance, making it a perfect gift. Plus, the clean burn is a bonus – no nasty smoke. I'd recommend this to anyone seeking a blend of style and tranquility.
Impressed by the craftsmanship of these candles. Bought them for a cozy date night, and they did not disappoint. The slow burn created an intimate atmosphere, and the aroma was subtle yet captivating. Definitely a must-have for anyone looking to elevate their candle game.
Absolutely adore the vibrant hue! While I understand the challenges of shipping candles, each one arrived with a slight dent. Fortunately, we strategically placed the flaws at the back, and it's not a significant issue. The beauty of these candles more than compensates for the minor imperfections. They truly justify their price.
The candle exceeded my expectations. The scent is divine. Used it during a dinner party, and everyone commented on its elegance. It burns evenly, and the soothing aroma lingers even after extinguishing. A definite repurchase.
I bought these Heart Shaped Aromatherapy Candles on a whim, and they turned out to be a pleasant surprise. The scent is subtle yet alluring, perfect for creating a calming atmosphere. Love it!
Absolutely enchanted by the Heart Shaped Aromatherapy Candle! Used it during my yoga sessions, and it enhanced the entire experience. The clean burn is a big plus.
Visual and olfactory delight! Perfect for unwinding after a long day. I'm particularly fond of how it doesn't overpower the room. Definitely, a repeat purchase for me!
Fantastic find! The heart shape caught my eye, and the scent is pure bliss. A great addition to my home.
This aromatherapy candle is like a fragrant hug for my home. The aroma is both invigorating and cozy. Overall, a fantastic addition to my candles collection.
I'm in love with this candle! The aroma is both soothing and uplifting. Used it during a quiet evening, and the ambiance it created was enchanting. A definite repurchase. A definite thumbs up!
The candle has exceeded my expectations. The heart shape adds a unique charm to my home. Used it during a family gathering, and the aroma received compliments from everyone. A definite favorite in my candle collection.