SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mystiera.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mystiera.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I gave my boyfriend a promise ring as a gift, and it was truly fantastic. What sets it apart is its ability to adjust to the wearer's size, and the fact that it comes in a pair – one for him and one for me. My boyfriend loves it so much that he hasn't taken it off, not even to sleep! I wholeheartedly recommend it. 😍
Finding the right surprise gift for your partner can be challenging, especially when you're unsure about their size. However, I stumbled upon this gem and fell in love instantly. It's highly adjustable and resistant to bending, though it may occasionally snag on things or become slightly tight on its own. Despite these minor issues, it has endured without any real damage, and both my partner and I adore it. I wholeheartedly recommend this product.
My husband and I are head over heels for these rings. I bought them because he lost his, and my wedding ring was losing stones. I got them for Valentine's Day so we could have matching rings, and they turned out to be stunning, much better than what the picture portrayed. I would definitely buy them again.
These rings are fantastic! We bought them last minute for our wedding because our original rings were not available yet. We both agree that these might become our everyday rings, reserving our others for special occasions.
These rings are exquisitely beautiful and just the right size. Moreover, the price was very reasonable, and you receive a set of two, not just one.
I absolutely adored this ring set. It looks as lovely and radiant as in the pictures. My fiancée also loved the rings, and they fit perfectly. They are true to size.
Surprisingly, my boyfriend really enjoys wearing these, making it the perfect gift!
These rings are a great value for the price. They are comfortable to wear and have a brilliant shine.
They are truly amazing and provide an excellent fit. I'm extremely satisfied with the quality.
These rings are perfect as gifts since they're designed to fit any finger size comfortably. They're both shiny and comfortable, making them ideal as promise rings.
My boyfriend purchased these for us, and the sizes were spot-on!
These rings are incredibly adjustable and simple to resize. They boast excellent quality, although it's advisable not to wear them in the shower.
I liked them, but unfortunately, my husband didn't. However, they make for great vacation rings!
These rings feel perfect on our fingers and are incredibly comfortable to wear.
Just as pictured. They are definitely worth the affordable price. I love them and am very satisfied!