SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mystiera.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mystiera.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This necklace set is fantastic! I'm totally satisfied with everything about it. My girlfriend is over the moon with it too. It's just such a lovely piece of jewelry that brought a big smile to her face. 😊
This is such a cute necklace! It's got this sweet, charming look that I absolutely adore. It's just the right amount of adorable and stylish.
Really cute and the quality is impressive! It's not just about the looks, but you can tell it's made well and built to last. Perfect balance of charm and durability.
I got this necklace set for my partner and me for our anniversary, and it's absolutely beautiful! The magnetic heart is such a lovely touch. It really symbolizes our connection. Plus, it goes well with both casual and dressy outfits.
Beautiful necklaces with a unique heartbeat design. I love how they connect with a magnet, very symbolic for a couple. Just wish the chain was a bit longer, but overall, a great purchase!
Perfect gift for Valentine's Day! My girlfriend loved it, and we wear them all the time. It's a great way to feel connected, especially when we're apart. The quality is really good for the price too.
The necklaces are cute and the idea is sweet, but the chain feels a bit delicate. Be careful with it. However, the heart pieces themselves are sturdy and well-made.
Absolutely in love with these necklaces! They're even more beautiful in person. The way the hearts connect is really special and makes for a great conversation starter.
Great product with a romantic touch. The size is perfect and the material seems durable. Only downside is the clasp is a bit tricky to handle, but it's a minor issue compared to how lovely the necklace is.
I bought these as a surprise for my wife, and she was thrilled. The heartbeat design is so unique and meaningful. We've received so many compliments on them!
These necklaces are a hit! My partner and I wear them daily. They're a great reminder of our bond, and we love the magnetic feature. Fantastic quality and value for money. Highly recommend!