SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mystiera.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mystiera.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I'm thrilled with the quality of this bag! It's the ideal size. Really appreciate when people post photos of their items, it helps me decide. It definitely lived up to my expectations.
Love how cute this bag is! I got it for a birthday outfit and I'm hoping it matches perfectly. There was a little extra thread, but no biggie. Can't wait to show it off. The material feels decent.
Absolutely adore this bag! It's surprisingly sturdy and has enough space for all my essentials, including my phone. The quality is impressive 👌.
Such a cute purse, quickly became one of my favorites.
This bag is adorable, and the size is just right for your phone and other small items you usually carry.
Totally loved this bag!
This bag is so charming, I was eager to start using it.
Super cute, I'm really fond of it. The quality is quite good too.
I'm really into this purse, it's so cute. The quality isn't top-notch, but for the price, it's totally fine with me 😅.
I wore this and everyone loved it as much as I did!
The bag looks even cuter in person. It fits your phone, keys, wallet, lotions, etc.
I'm absolutely in love with this purse, it's way too cute 😭. It really completed my birthday outfit.
Really loving this item! It's very flattering :)
This bag is so cute and I love that you can adjust the strap.
The purse is beautiful and surprisingly spacious.
So cute and roomy. I received many compliments while wearing it. This purse can complement any outfit.
I absolutely love it, cute and simple, yet surprisingly spacious!❤️
Very cute and petite, just as I expected.
Really cute, looks just like the picture. I would definitely recommend it!
Bought it for my daughter and it looks so cute on her.
Cute and a bit smaller than I expected, but still loved it.