SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mystiera.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mystiera.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's exactly as shown in the picture, of good quality and a bit heavy. I had to use zip ties to attach it under my car because it wouldn't fasten the way I wanted, but it worked out perfectly 🤣👍. Fast shipping and overall a 10/10!
I'm fond of its appearance; it fits nicely into my sun visor. My wife isn't a fan since it obstructs her view a bit, but I really like its look. Overall, a good product.
I bought this for my new car, and it's fantastic! It's bigger than I expected and made of strong plastic. Mine is almost touching the ground, so it'll be interesting to see how it endures. I'll update if anything changes, but as of now, I'm quite satisfied with it!
It's adorable and simple to install! My dad used it too, and it held up really well. It arrived on time and met all my expectations. I would definitely purchase it again <3
Installation is a breeze! Simply unscrew the top screw, slide the strap out of the plastic holder, wrap it around your chosen handle, rethread the strap, align the holes, and screw it back in place. It's that straightforward, and you only need a Phillips screwdriver. Plus, it's sturdy enough to pull on!
My car is coated in a vibrant hot pink. The color mismatch led me to wrap the piece, but the rest was incredibly simple to install and looks great on the car. It fits well even on my custom A4 B8 Quattro grill. All it takes is a screwdriver to install – I highly recommend it!
Installation requires only a screwdriver and takes just a couple of minutes. I love its cute design and the strap length is just right for my car. The material may feel a bit cheap, but it appears durable and the strap is thick and strong.
The ring is bigger than I expected, which is fine for a car. The strap is somewhat rigid, which made installation a bit tricky.
This cute accessory fit perfectly on my car's front grill. Installation is easy with a handheld screwdriver. After 7 months, it's still securely in place and hasn't loosened or fallen off.
I'm really pleased with this purchase! Despite some reviews mentioning it breaks easily, I took a chance because it wasn't costly. It turns out to be a great buy – it looks and feels far from cheap, actually quite robust. I chose the white one and had no trouble installing it. It hangs next to my visor and adds such a cute touch!
I'm accessorizing my Jeep, and this was a perfect addition. Installation took some time but was very straightforward. It's a must-have.
I appreciated how easy it was to install in my car and I love its appearance. It's notably visible, ideal if you want it to be seen by passersby. I initially planned to hang it on my rear tow hitch, but my car is too low.
It may feel a bit flimsy to the touch, but it looks fantastic and is of good quality. Definitely worth the cost.
It's a sturdy product that just requires a screwdriver for the screws. Overall, it's very durable and looks adorable.
I've tried different models before, but this brand is the best. Its attachment to the car is effortless, unlike others that are troublesome.
I didn't realize it wasn't metal before buying, but I still like it and it adds a cute touch to my car.
I adore it. It was simple to install and seems more robust than others I've seen. I'm hoping it lasts a long time.
I got a black one and decided to add a red one for a splash of color.
Installation is a snap – you just need a Philips screwdriver and your hands.
I adore this product; I think it adds a bit of flair to the car and it's pretty big, so it's noticeable.
Receives a lot of compliments. It's easy to install and gives your car a fun and unique look.
I received so many compliments as soon as I installed it on my car about four months ago. I hung it outside, and now it's turning a dirty cream color. I recommend it, just maybe not in white!
It's both pretty and sturdy, and attaching it is effortless. Highly recommend 👏
I love this item, but the screw rusts quite quickly.