SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mystiera.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mystiera.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I got these Heart-Shaped Avocado Necklaces for my close friend and they're holding up impressively! The quality and durability are top-notch. In person, they look even more stunning. It's a rare find where style meets durability so effectively
Gifted these to my boyfriend and myself, and we're in love! We wear them constantly, even in the shower, yet they remain pristine - no color changes or skin irritation. A month in, and they're still perfect. Ideal for couples, they're a real testament to quality and style
I was skeptical at first, but I bought these for my boyfriend's August birthday. The moment I saw them, I knew he'd adore them. We haven't taken them off since - shower, beach, daily wear, and they still look brand new. Highly recommend for any couple!
My friend and I bought these as a joke, but we ended up loving them! They add a nice touch to any outfit and, as a guy, I find it cool to wear a matching necklace. Perfect for friends looking for a unique bond
Doubtful at first, I bought these for my best friend and me. We wear them constantly. The chains don't fade, and the pendants fit perfectly together, unlike other sets I've tried. It's more than a necklace, it's a bond
I bought this for a friend and me, fearing it wouldn't be great. But I was amazed! Perfect length, lightweight, and rust-free in the shower. It's beautiful and exceeded my expectations. A fantastic jewelry choice for sure!
Exceptionally well-made, these necklaces fit together flawlessly. My daughter and her boyfriend have been wearing them non-stop. It's lovely to see such quality craftsmanship
I'm in love with this necklace! I wear it daily. It survived rain with no tarnish or oxidation, which impressed me. My best friend and I adore it - truly a resilient piece
The pendant is stunning, and overall, it's high-quality. The chain could be thicker, but it's not an issue. Ideal for anyone seeking a meaningful friendship necklace
Got this for my long-distance boyfriend, and he was thrilled! Surprised by the quality, he wears it all the time. It's a perfect anniversary gift
These necklaces are beautifully crafted and fit together like magic. Bought them for my friend and me, and they're even better than pictured. The pendants have a nice heft but aren't heavy - just perfect
My daughter got these for her and her friend, and I was pleasantly surprised by the quality. Far sturdier than what I had as a kid, they're a great buy for young friends
Great for a special someone, but I gave the other half to my daughter. We cherish wearing them together
Just got these for my boyfriend and me, and they're amazing! Nicely packaged and seem really durable. Absolutely love them - a solid five stars!
Bought for my boyfriend and me, and he loves his half. We wear them daily, and two months in, they're still in great condition. A worthwhile purchase
I adore this necklace. Bought it for my son and he's thrilled with it. A truly beautiful piece
My girlfriend and I got these as a Valentine's Day gift to each other. They've become our daily wear. The quality is remarkable, no wear and tear despite constant use. It's a symbol of our love that we carry everywhere
I gifted this to my sister as a symbol of our bond. We're both amazed by the quality and design. It's a subtle yet powerful reminder of our connection
As someone who values unique jewelry, I was thrilled with these necklaces. The craftsmanship is exceptional, and they've become a staple in my daily wear
I was looking for something special for my best friend's birthday, and these necklaces were a hit! They're not just beautiful, but also meaningful, making our friendship even stronger
My partner and I wear these necklaces as a testament to our relationship. They've withstood daily activities and still look as good as new. An excellent choice for couples
As a fan of quirky and meaningful jewelry, I was instantly drawn to these necklaces. They've exceeded my expectations in both style and durability