SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mystiera.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mystiera.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I presented the silver part to my significant other, and she adores it. She wears it constantly, and the pieces fit together flawlessly. It's a genuine masterpiece. If her birthday or your anniversary is approaching, this is the ideal gift to create a lasting memory together.
I constantly wear this necklace, even underwater. It's held up well.
I gifted this necklace to my girlfriend for our one-month anniversary, and fortunately, I had purchased it earlier than I originally thought was necessary because it arrived late. However, I believe the delay was specific to my location. Nonetheless, both necklaces are of excellent quality and durability. I would definitely recommend them.
Shipping was fast and secure. I adore the necklace and got compliments immediately. It's great value and I'll be ordering again.
My wife, once a gothic style fan, loves this necklace. It looks amazing on her.
The item feels good to hold and closely matches the photos. Bought as a gift, my friend adores it, often wearing it for its authentic feel. 😜
It's the perfect size. My husband wears it constantly without any skin issues. It's weighty but comfortable.
The charm is adorable and easy to attach to the chain. Wearing it is comfortable.
I'm in love with this item! It's well-crafted, with a gothic, Halloween touch. I also have the matching ring and am now on the hunt for earrings.
The pendant is beautiful, though I'm not a fan of the accompanying chain.
As a Gothic style enthusiast, this necklace fits the bill. It's sturdy and I love it.
This product is fantastic! It's the right size with a chain that easily slips over the head, enhancing my style.
Despite initial reservations due to varied reviews, this purchase has been a pleasant surprise. It's garnered praise and remains in top shape even after a month. I'd definitely repurchase.
The product accurately mirrors the images – a superbly crafted 3D item, now a prized part of my collection. 😊
I purchased this necklace set for my boyfriend and myself. It's incredibly comfortable and just the right length. I never take mine off, and it hasn't shown any signs of discoloration or fading. He's also a big fan of his necklace.
Got this as a gift for my husband we just love them the chain is long and the hearts are a good size not to big