SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mystiera.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mystiera.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This canvas bag is a masterpiece. The print is not only stylish but also timeless. The material feels luxurious, and the attention to detail in the construction is commendable. I've received numerous compliments, and I'm proud to carry it wherever I go.
I am genuinely impressed with the bag. The print on the canvas is visually appealing, and the material is top-notch. The bag exudes quality, evident in the craftsmanship and attention to detail. It's spacious enough to carry my essentials, and the durable construction ensures it stands the test of time. A must-have for those who appreciate both style and substance.
Got this bag for myself, and it's fantastic. The size is perfect, and the color is versatile. It's my new favorite accessory for sure!
This bag is super comfy and holds all my stuff. Love the sturdy straps and how it looks. Great for daily use!
I'm in love with this canvas bag. It's lightweight, and the straps are comfortable. Perfect for work or a day out.
I'm a busy mom, and this bag is a lifesaver. It's spacious enough for all my essentials, and the quality is impressive. Definitely recommend!
Got this for my sister, and she's obsessed. It's roomy, and the material feels durable. She can fit everything she needs without it being bulky.
My girlfriend loves this canvas bag. The design is chic, and the material seems durable. It's her new go-to for work and outings.
Bag exceeded my expectations. It's roomy, the stitching is solid, and the material feels durable. Highly recommended!
This bag is a great find! My wife got it, and she loves the heart pattern. The bag's size is just right for her, not too big or small. The material seems durable. Very happy with the purchase!
I'm absolutely in love with the bag! The heart design is adorable, and the size is just perfect for my daily essentials. The material feels sturdy, and the shape is stylish. Highly recommend it!
The fabric is pleasant, the size matches. I like it