SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mystiera.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mystiera.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Absolutely smitten with these Heart Cotton Blend Socks! They're not only adorable but also hug my feet perfectly. The durability seems promising, though time will be the true test. They're the perfect blend of snugness and comfort
As someone with size 6 feet, finding socks that fit without sagging is a challenge. These Heart Socks are a dream come true! They cling to my feet without feeling restrictive. However, I suspect they might be snug for those with larger feet
I'm thrilled with these socks! Wearing a size 9, I often struggle with tight socks, but these are just right - snug yet comfortable. The polka dot design is delightful. Durability remains to be seen, but so far, they're a treat!
These Heart Socks are a lightweight delight! They stay up without the burden of weight, and the craftsmanship is top-notch – no pesky threads to trap toes. A perfect blend of lightness and quality
I'm a size 8, and these Heart Socks are a daily joy. The color and texture are lovely. I suspect they might feel tight on larger feet, but for me, they're a snug, everyday comfort
The colors and patterns on these socks are a vibrant addition to my wardrobe. They complement my jeans beautifully. They're light and soft, ideal for mild weather rather than cold days
Impressed by the construction of these Heart Socks. No issues with loose threads or elastic, and they fit snugly. Comfortable enough to wear all day without a second thought
These Heart Socks have stolen my heart! The perfect fit and the feel-good fabric make them a must-have. I'm already planning my next purchase
Finding cat-themed, lightweight socks for bedtime is my quirk. These Heart Socks fit the bill perfectly! They're stretchy, soft, wash well, and are ridiculously cute. A perfect fit for my size 8.5 feet
It's rare to find socks that combine style, fit, and comfort. These Heart Socks are made of the perfect cotton blend, offering breathability unlike polyester. I loved them so much, I had to get more!
I adore these socks! They're the foundation of my cute, creative gift ideas. Wrapping hand soaps in these socks brings smiles all around. Their quality and charm have me coming back for more
These Heart Socks are a compliment magnet! The length is just right, avoiding the pitfalls of too short or too long, especially when paired with sneakers
Every time I slip into these Heart Socks, it's like a cozy hug for my feet. They strike the perfect balance between stylish and functional, and the heart design adds a playful touch to my everyday outfits
I never thought I'd be so excited about socks, but these have changed the game. They're the ideal thickness, not too thin nor too bulky, and they've held up beautifully in the wash. A true gem in my sock drawer
These socks have become my go-to for both lounging and stepping out. The heart patterns are simply adorable and the fit is unbeatable. They've maintained their shape and color after several washes, which is a plus
My mornings start with choosing a pair of these heart-patterned socks. They're the perfect blend of whimsy and comfort, making my feet feel pampered and ready for the day's adventures, but be aware that sometimes they roll on your feet
As a guy who appreciates a good pair of socks, these have exceeded my expectations. The design is fun without being over the top, and the comfort is unmatched. They're a subtle way to add a pop of personality to my attire