SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mystiera.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mystiera.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I absolutely love this necklace! It's incredibly pretty. The beads sparkle, and the gold heart is the perfect size. I appreciate that it's closer to a choker length, making it suitable for almost any outfit. The color is perfect.
I absolutely adore this piece! The bead quality is impressive, as they feel weightier and more luxurious than typical plastic or wooden beads. The white pearls add an extra touch of elegance, and the floating heart pendant is sturdy and well-crafted.
This necklace is genuinely beautiful, even more so in person than in photos. The clasp is easy to use, and the necklace has a lightweight feel. The quality is top-notch and doesn't give off a cheap vibe. It would make a fantastic gift.
This necklace is quite busy with a combination of pearls, lighter and darker beads, and a large heart pendant. However, it all comes together to create a beautiful and sparkling necklace, which I find appealing. What I appreciate most is how the beads catch and reflect the light.
It's cute, adorable, and on-trend. I receive numerous compliments when I wear it. I don't wear it in the shower or in water, so I can't comment on that aspect. However, I believe it's a cute piece that adds a pop of color to any outfit.
I believe this necklace offers great value for your money. A similar item in boutiques would typically cost $30-40.
Excellent quality and a very cute gift! My daughter's friend couldn't wait to put it on after her birthday party! It's so colorful and fun!
I got this for my 5-year-old, and she adores it. It's her favorite necklace, and it's both pretty and suitable for young kids.
I adore the combination of colors and gold, and the extender allows for a perfect length for anyone! However, I must mention that the heart charm is larger than I expected, and it appears somewhat bulky.
The product feels very sturdy, and the person we gave it to as a gift genuinely loved it. 😍 I definitely recommend it!
If you enjoy crafting with beads, these can be a good option to take apart and use for your projects.
I gifted these as stocking stuffers to my six and eight-year-old granddaughters, and they love them!
This choker is stunning. It's adjustable for added length, and the beads have a vibrant sparkle to them.
It's a very beautiful necklace, more like a choker, and I love it.
I purchased this for my 12-year-old. It has lovely details but is slightly larger than a choker on her smaller neck. Nonetheless, it still works nicely as a necklace.
I gifted it to my 6-year-old daughter, and she loves it. It appears to be well-made and is very cute!
My daughter adores wearing necklaces, and she hasn't taken it off since it arrived!
I ordered this necklace as one of the birthday gifts for my wife. She liked it and found it cute. She enjoys costume jewelry and gave this necklace a thumbs up.