SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mystiera.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mystiera.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
She was impressed with the craftsmanship and the strategically placed hearts, ribbons, and patterns. She also mentioned that the soft cotton stuffing provided was sufficient to fill up the entire measured parts, ensuring long-lasting stability and durability. It was exactly as described by the seller and made for a fantastic gift.
My husband surprised me with this wonderful Valentine's Day gift. It's absolutely fantastic and has been crafted with great care. I anticipate enjoying it for many years to come!
This is the softest, cuddliest snuggle partner in the world! Unfortunately, my beloved Big Bear was accidentally disposed of during my last move, which has left me heartbroken because my grandfather gave it to me. Don't hesitate to purchase it for both young and old alike!
My daughter was thrilled with this gift! It arrived promptly and brought her immense joy. Ultimately, that's all that truly matters, isn't it?
This is the most adorable and softest bear ever. Although it arrived vacuum-packed, it fluffed up beautifully and appears even better than in the pictures. I'm in love with it, especially the adorable pink color.
This Teddy Bear is massive and fantastic, just as described!! It's incredibly soft, adorable, and well-made. I highly recommend it! Thank you, seller, for your excellent service!
The Teddy Bear is soft and cute. It could be a bit thicker with more plush, but that might affect its softness. Overall, it was a worthwhile purchase.
Meet my new plush companion, BENSON. I cherish the moments I spend with him every night.
I adore this teddy bear. It was the best decision I made.
It's perfect! Exactly as described.
My granddaughter adored it. It's incredibly soft!
I got this as a Valentine's Day gift for my daughter. I love how soft and large it is, and my daughter absolutely adores it.
It was a cute gift from my partner. Any stuffed animal enthusiast would appreciate it.
This was a gift, and don't be fooled by the packaging. It's a large, plush teddy bear. It was vacuum-sealed, so I took it out early to let it expand. But it's definitely worth the money.
I was looking for something to send to my sick friend, and I stumbled upon this bear as a way to send a warm hug. It was absolutely perfect and even better than the photo. It's incredibly soft, plush, and super cute.
My daughter named it Fluffy, and it's incredibly comfortable! She uses it as a pillow most of the time, and it brings her joy.
My nephew's teenage girlfriend liked it. It takes a while to fluff up, and the bow is a bit tacky, but she enjoys it, and that's what matters most.