SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mystiera.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mystiera.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This gorgeous bag is not only the perfect size and quite spacious, but also arrived the next day, making it an excellent last-minute purchase. While the quality might not be the highest, careful handling can ensure multiple uses. It's a definite recommend, especially for the price.
Initially hesitant about the size and stiffness, I was pleasantly surprised to find this bag the perfect size for my needs. The zipper is of high quality and remains untarnished even after a month of use. Its classy black leather appearance is very appealing.
The shoulder bag's elegance surpasses its price, arriving well-packaged and in the ideal size. Its winter white color is perfect for year-round use, and I'm excited to explore more color options.
I adore this bag for its ideal size and beautiful material. Its cute look has completely won me over.
This purse has become a favorite of mine due to its exceptional quality. I'm already planning to buy another one in black.
I gifted this bag to a friend, and she adores it, wearing it daily. It's become a conversation starter, unique in design and perfect for an evening out.
The smooth, soft material of this bag gives it a luxurious feel, making it an attractive accessory for everyday use.
This bag added a touch of elegance and class to my outfit and didn't disappoint. It's super cute and classy.
The material and color of this bag are stunning. It's sturdy and versatile, complementing any outfit beautifully.
This bag has become my daily go-to accessory, and it's very cute.
The quality of this bag exceeded my expectations, especially considering the price. I ended up buying three more, and I assure you, you won't be disappointed.
I'm totally in love with this purse! It's a wardrobe essential, surprisingly spacious, and of great quality. I'm looking forward to buying it in other colors.
Reading the reviews didn't prepare me for just how gorgeous this bag is in person. It's simply stunning.
The size is just right, not too big or too small, fitting a wallet, keys, sunglasses, and more. It's ideal for going out or even for regular workdays.
I've received numerous compliments on this purse and absolutely love it.
I highly recommend this bag for its amazing quality – it's a perfect 10/10.
This bag is both adorable and of high quality.