SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mystiera.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mystiera.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
From the moment I set eyes on this elegant dual-handle floor-mount bathtub faucet with a handheld shower, I knew it would be the crown jewel of my bathroom renovation. And let me tell you, it did not disappoint! The design strikes the perfect balance between contemporary flair and classic elegance, all wrapped up in an exquisite antique brass finish that commands attention. When it arrived, the packaging was top-notch, ensuring everything inside was protected and accounted for, which is always a relief. I was a bit concerned at first due to my bathroom's unique layout, which required longer water supply lines than what was standard. However, the customer service team was nothing short of stellar. They reached out before I even had a chance to contact them and provided the necessary adjustments to make everything fit perfectly. The anticipation of finally using it is building by the day, and I can't wait to share more feedback and photos once my bathroom transformation is complete. This tub filler isn't just a fixture; it's a statement piece that's solidly built and promises long-lasting performance thanks to its high-quality ceramic valve and durable brass body. 🛁✨
It took me two years to write this review, but I can confidently say we're thrilled with the standing faucet we chose for our bathroom renovation. After comparing various faucets for our freestanding bathtub, this one stood out for its affordability and positive feedback. It arrived in excellent condition, was straightforward to install, and has been performing flawlessly for nearly two years without a single issue. It's a robust and durable product that's still in perfect condition.
I'll be honest; I took a gamble on this dual-handle floor-mount bathtub faucet with a handheld shower. After my plumber took one look at it and outright refused to install it, calling it inferior, my heart sank. But, refusing to be swayed, I sought a second opinion, and what a difference that made! As soon as it was installed, the exceptional quality of this product was undeniable. It stood firm and sturdy, a testament to its careful construction and the durability of its materials. It’s not just about filling a tub; it's about adding a piece of art to your bathroom. The swivel spout with its waterfall effect adds a touch of sophistication that’s both visually and audibly pleasing. I’m beyond pleased with this purchase and would encourage anyone on the fence to take the plunge. This faucet set is a testament to what quality craftsmanship looks like.
During our bathroom overhaul, finding the right pieces was paramount, and this faucet set stood out from the crowd. Its combination of quality and affordability is hard to come by. Admittedly, there was a hiccup initially as the included hoses didn't quite match up with my bathroom's configuration. Yet, the responsiveness of the customer service team was impressive. They quickly sent out the hose length we needed, ensuring a smooth installation. This level of support is rare and truly appreciated. It’s clear this faucet, with its dual handles for precise control over temperature and flow, is designed to offer both functionality and style. The brass body and hand shower scream durability, while the ceramic valve promises years of leak-free use. It's a choice I'm proud of, making our bathroom not just a room, but a retreat.
I must admit, I was taken aback by the sheer quality of this tub filler upon its arrival. Its solid construction and the premium feel of the heavy-gauge metal exceeded all my expectations. The elegance it exudes is palpable, enhancing the entire aesthetic of our bathroom. However, it wasn’t all smooth sailing; we encountered a minor hiccup when we lost some parts during installation. But, the customer service team proved to be our saving grace. Their swift and supportive response not only solved our issue but also reinforced our decision to go with this product. The dual handles allow for such fine control over water temperature and flow, making every bath a tailored experience. If you’re looking for a blend of sophistication and durability, this is the way to go.
The elegance of this set perfectly complements my clawfoot tub, offering a striking contrast with its black brass faucet against the tub's white. The shower handle feels substantial and functions flawlessly. Despite my husband's lengthy hiatus from plumbing, he managed to install it within a few hours, praising its quality and durability. It's a charming addition that enhances the look of any standalone tub.
The moment I paired this elegant bathtub faucet set with my clawfoot tub, I knew I had made a magical choice. The contrast between the black brass faucet and the tub’s pristine white brought an unparalleled level of sophistication and charm to our bathroom. Despite my husband’s extended break from any plumbing work, he managed to install the set within a few hours, constantly remarking on the quality and durability of the materials. The handheld shower is not just an accessory; it’s a standout feature that offers both functionality and elegance. Its substantial feel and flawless operation are proof of its superior design and construction. This set is more than just a utilitarian choice; it’s a centerpiece that transforms any standalone tub into a luxurious retreat. Truly, it’s a dazzling addition to any bathroom.
The quality of this product is top-notch, and I'd definitely recommend it. I encountered a minor issue with the overly long water lines, but customer service promptly offered a solution, showcasing their outstanding support.
For those without plumbing experience, I advise professional installation for this simple yet solid system. The water flow and pressure are excellent, and its durable finish adds a sleek touch while being easy to maintain. Its unique design is ideal for a country-style bathroom.
This faucet is not only aesthetically pleasing but also robust and efficient, enhancing our Roman tub with a rustic yet modern flair. Installation was straightforward, assisted by clear instructions. It's a product I'm genuinely proud of and would recommend without hesitation.
This piece arrived swiftly, contrasting sharply with the back-orders plaguing the rest of my project. It's incredibly attractive, and I was eager to test it, finding that water flows through smoothly. I'm enthusiastic about the design and can't wait to see it in action.
Encountering a minor issue with a hose, I reached out to the manufacturer. Their response was swift, providing a replacement hose at no cost and offering consistent support until the issue was resolved. The faucet has become a cherished part of our home, functioning flawlessly.
These faucets are not only visually appealing but are also crafted from high-quality materials, with a substantial chrome finish over brass. They come with everything needed for installation, offering great value for such a premium faucet.
The design perfectly complements our vintage soaker tub while allowing us to retain the tub's original, non-functional fixtures for their charm. It's the ideal height and operates efficiently, promising durability for years to come.
This piece pairs beautifully with the clawfoot tub, boasting an easy installation process. Impressively, it features metal components, a standout in today's market where plastic prevails.
Though yet to be installed, the faucet seems to be of high quality, and the support team has been very helpful. Ensure you have the correct hose sizes for your installation needs.
The handheld shower has been a game-changer for quick rinses🚿
The faucet was delivered promptly, securely packaged, and looked fantastic. The customer service was accommodating, providing shorter supply hoses for an above-floor connection as per my request. Installed this beauty over the weekend and wow, the quality is palpable. From the sturdy brass body to the elegant design, it’s transformed my bathroom.
The customer support was exceptional, and the quality of the materials for this floor-mounted faucet met all expectations. I highly recommend it.
This faucet has been a fantastic addition to our bathroom, pairing beautifully with our freestanding tub and functioning flawlessly.
The faucet arrived promptly, encased in quality packaging and in perfect condition, offering great value for its price. The customer service experience was excellent, making this a highly recommendable purchase. The ceramic valve is a real MVP, ensuring a leak-free experience. High-quality, through and through. Plus, the installation was a breeze!
The dark bronze finish is not only beautiful but also easy to assemble. The customer service was notably efficient, promptly sending extended fittings for my thick-sided tub at no extra cost, ensuring a swift and positive experience.
The elegance of the antique brass finish has upgraded my bathroom’s look entirely. The faucet is not just functional, it’s a centerpiece.! And when a replacement part was needed, the seller's response was quick and attentive, ensuring our faucet was up and running beautifully. It's a perfect match for our tub.
After a challenging experience with an overpriced and complicated piece from a home improvement store, this was a breeze to install, even for my teenager. It's leak-free, aesthetically pleasing, and of solid quality.
The faucet not only adds beauty to our new bathroom but the company's support in acquiring the right size supply lines was outstanding. I wholeheartedly recommend it.
I couldn't be happier with this purchase; it matches the online photos perfectly and is simply stunning. Highly recommended.
When I first laid eyes on this dual-handle floor-mount bathtub faucet, I was immediately drawn to its sleek design and elegant antique brass finish. It promised a blend of contemporary and classic aesthetics that I thought would fit perfectly with my vision for the bathroom. Once it arrived, I was impressed by the careful packaging, ensuring that every component arrived in pristine condition. The installation process was straightforward, thanks to the clear instructions provided. What really stands out is the swivel spout with its waterfall effect – it’s like bringing a piece of nature into my home. The dual handles allow for such precise control over water temperature and flow, making every bath a luxurious experience. The durability of the brass faucet body and hand shower reassures me that this investment will last for years. It’s not just a faucet; it’s a statement piece that elevates the entire room.
This tub filler stands out for its sleek design and durability, having served well over the past two months.
This product offers excellent value and aesthetics for its price. The customer support was outstanding.
I'm very pleased with how quickly this arrived, its packaging, the value it offers, and its overall quality and design. It's a perfect addition to our bathroom, and I highly recommend it.
Stunning!!! 🌿🛁🌿🛁🌿🛁🌿🛁🌿🛁
Deciding on this particular bathtub faucet for our home renovation was a leap of faith that paid off handsomely. The combination of its elegant design and the promise of long-lasting performance caught my eye. The high-quality ceramic valve and durable brass construction are evident in its sturdy feel and operation. But what truly makes it stand out is the customer service that accompanied our purchase. When we ran into a slight hiccup with the fit, the team was on it in no time, ensuring we received the correct parts quickly. It's rare to find a company that stands so firmly behind its products, and this level of support has made all the difference.
This faucet not only looks good but also performs flawlessly. While you could spend more, the value this offers is unbeatable.
Among various options, I chose this product and have been thoroughly satisfied. The faucet not only meets our style preferences but was also easy to put together. I wholeheartedly recommend it.
Incorporated into my bathroom renovation, especially with my clawfoot bathtub, I'm extremely content and would make the same choice again. The dual handles allow for such precise control over water temperature and flow, making every bath a luxurious experience. The durability of the brass faucet body and hand shower reassures me that this investment will last for years. It’s not just a faucet; it’s a statement piece that elevates the entire room.
This faucet is a fantastic addition, delivering both in performance and quality. It enhances the look of my tub wonderfully and was straightforward to install.
The design is stunning and it's straightforward to set up. I definitely urge others to consider this for their homes.
It's a sleek and effortlessly maintainable product that delivers on its promises – a true gem among functional items. The combination of its elegant design and the promise of long-lasting performance caught my eye. The high-quality ceramic valve and durable brass construction are evident in its sturdy feel and operation.
This faucet is outstanding, offering both high-quality construction and exceptional customer service. I strongly endorse it.
I opted for this installation to complement my clawfoot bathtub. It's visually appealing and functions smoothly.
This standalone faucet was an ideal selection for my bathroom, offering excellent functionality and outstanding customer service.Now, every time I use the hand shower or admire the waterfall effect of the spout, I'm reminded of this positive experience. This faucet has not only met but exceeded our expectations, making it a highlight of our bathroom renovation. I highly recommend it.
Having bought two of these faucets, I was impressed both times by the rapid shipping and the quality of the product.
The construction is solid, the assembly straightforward, and its appearance enhances the bathroom's aesthetics.
I chose this for the bathroom remodel, and it has seamlessly complemented every element, adding a touch of elegance. Upgrading our bathroom with this dual-handle floor-mount bathtub faucet was a decision that brought an unexpected level of sophistication and functionality to the space. The contemporary yet classic design, highlighted by the antique brass finish, adds a timeless elegance that complements our bathroom’s theme.
The quality and fit of this product are impeccable.
Acquired for my new soaking tub, and it's been a delightful choice.
Its aesthetics were a crucial factor for me, and it didn't disappoint. The addition of the brass hand shower not only adds to its durability but also provides versatility in use. It’s remarkable how a single piece can transform the feel of a room, but this faucet does just that.
Highly recommend!
This elegant dual-handle floor-mount bathtub faucet has become the highlight of my bathroom renovation. Its sleek, contemporary design, paired with the beautiful antique brass finish, instantly upgraded the look of my entire bathroom.
It’s not just a functional piece of hardware; it’s a transformative bathroom accessory that I would recommend to anyone looking to enhance their bathing experience. 🛁💫
I never imagined that a bathtub faucet could make such a significant difference in my daily routine until I installed this one. From the moment it was put in place, the elegant design and the stunning antique brass finish made it the centerpiece of my bathroom. The dual handles have made adjusting the water temperature a precise and effortless task, something I greatly appreciate. The waterfall effect of the swivel spout not only looks incredible but also adds a relaxing ambiance to my baths. What impressed me the most, however, was the quality of the materials.
The dual handles offer impeccable control over water temperature and flow, which is a game-changer for creating the perfect bath experience.