SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mystiera.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mystiera.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This necklace is lowkey really cute. It's a bit big for me but true to size. The double heart pendant is smaller than I expected, but still visible and really cute! 100% recommend. 😍
This has quickly become one of my favorite necklaces. It's so cute! I wear it on the tightest setting so it's a bit long, but it's perfect for layering or you could even trim it if needed. Definitely a fantastic find!
I'm really impressed with this necklace. It doesn't look or feel cheap at all. It's the perfect length for me and I'm totally in love with its design. It's super cute, dainty, and simple, just right for everyday wear.
The necklaces were lovely, and I gave one to my sister. She absolutely adored it and mentioned she'd wear it nearly every day.
I absolutely love this necklace. It's incredibly affordable, has the perfect chain length, and looks just as beautiful in person as it does in the images. 😊❤
I gifted this necklace to my girlfriend and she absolutely loved it.
This necklace is really nice and BEAUTIFUL! I'm totally in love with it.
So adorable, it looks exactly like the picture and is long enough for my larger neck.
I'm in love with this necklace! It's so pretty and feels like really good quality, especially considering the price.
A bit smaller than I expected but very cute. I bought two and gave one to my friend. It's perfect for a casual day out.
Good quality and very cute necklace. Makes for a great gift.
It's cute and definitely shows off both hearts, no false advertising there. It's a bit longer than I expected, even on the shortest setting, but still adorable.
I wear this necklace almost every day and love it so much. It's adorable.
This necklace is cute and great quality. It may seem big, but once on, it looks perfect.
Super cute! Looks great by itself or layered with other necklaces. <33
Very cute and simple, and so far it's working well! Would definitely recommend.
It's very cute and simple, and so far it's working great! I'd recommend it.
Perfect, looks exactly as pictured. It is a little long but that's an easy fix.
I'd recommend this if you're looking for something that's both cute and classy.
These necklaces are great for the price. I got a few and they're not the highest quality, but they last a long time if you take care of them and keep them away from water and chemicals, just like any other jewelry.
Really cute! It's tiny but adorable, fits well, doesn't break easily, and goes with everything. I'd definitely buy it again.
Love it, it’s so cute!💖
Pretty necklace, good size (a bit on the longer side, which is what I wanted), but I wish the hearts were a bit thinner/bigger for a more dainty look. Still very nice though!