SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mystiera.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mystiera.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The ring, while slightly smaller than anticipated, has been a great hit with my girlfriend. She adores it and hasn't taken it off since she received it, and I'm relieved it doesn't discolor her fingers.
I chose this ring as a present for my girlfriend, and it fits her pointer finger like a glove. We've found that it maintains its shine beautifully, especially after cleaning with jewelry cleaner.
This charming little ring was a gift from my husband for our anniversary. It's beautifully crafted and adds a touch of elegance to my everyday wear.
I was searching for something exactly like this! It's both beautiful and petite, making it an ideal choice for someone who loves delicate jewelry.
This ring is stunning. It not only looks great on my finger but I've also received numerous compliments on its elegant design.
The ring is a true representation of the photos online, fitting perfectly on my finger and exceeding my expectations in its appearance.
The ring exudes an expensive aura with its beautiful design, making it an eye-catching piece in my jewelry assortment.
I am completely in love with this ring. Its gorgeous appearance has made it an indispensable part of my daily wear.
I'm so thrilled with this ring; it's not only beautiful but also retains its sparkle and doesn't fade, making it a lasting addition to my jewelry collection.
The ring is absolutely beautiful and sparkles brilliantly. I would definitely recommend it to anyone looking for a stylish and eye-catching piece of jewelry.
I've fallen in love with this ring! It's a constant subject of compliments, adding a special touch to my everyday look.
This ring's beautiful design, coupled with its great price, makes it a fantastic purchase for anyone seeking stylish and affordable jewelry.
I absolutely adore this ring! It's a perfect fit and has quickly become one of my favorites in my jewelry collection.