SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mystiera.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mystiera.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I am absolutely thrilled with this purchase! The multifunctionality of this device has completely revolutionized my kitchen experience. It's not just a simple appliance, but rather an all-in-one gadget that can blend, knead, grind and chop. This versatility is truly remarkable as it simplifies the cooking process by reducing the number of devices needed for various tasks. The blending function works smoothly to create creamy soups or delicious smoothies in no time. For those who love baking, the kneading feature comes as a blessing - making dough and pastries has never been easier. When it comes to grinding spices or coffee beans, this device does so with utmost precision leaving you with perfectly ground ingredients every single time. Moreover, its chopping capability makes meal prep faster than ever before! What stands out about this product is not only its multi-functionality but also its power efficiency. It operates at such an impressive speed that your food preparation becomes super quick and effective – saving you valuable time without compromising on quality. In addition to these features, I must commend the design of this appliance which integrates seamlessly into any kitchen decor while maintaining user-friendly operation. My overall experience using this versatile kitchen tool has been nothing short of amazing! I have found myself reaching for it more often than any other gadget in my kitchen owing to its convenience and efficiency. If you are someone looking for ways to make your culinary journey simpler yet fun-filled; if you appreciate appliances that deliver high performance while being energy efficient; then look no further because I would highly recommend investing in one such device! 🙌
This mixer has been a lifesaver for me! I love how you can adjust the speed depending on what you're making. It's like having your own personal sous chef.
Wow... just wow! This product has exceeded my expectations. The durable glass bowl holds so much and is perfect for all types of food prep. Couldn't be happier!
I've never had an appliance that could do so many things before – from blending smoothies to grinding meat, this does it all without breaking a sweat.
Love love LOVE 💕this mixer-grinder combo!! Not only does it work great but also looks sleek on my countertop. Definitely worth every penny!
The stepless adjustment feature allows such precision mixing; I feel like a professional baker every time I use this beauty!
Bought this as a gift for my wife who loves cooking - she absolutely adores it! She says the large capacity glass bowl comes really handy when preparing meals for our big family gatherings.
Not sure how I managed without this handy gadget before 😃
This device is the epitome of versatility in the kitchen! From blending smoothies to grinding meat and even chopping vegetables, it does everything seamlessly!
From kneading dough for homemade bread to grinding fresh coffee beans every morning, this device has become an integral part of my daily routine. Love it!
I never thought I'd be so excited about a kitchen appliance until I got this one!
Perfect tool for any home cook or professional chef out there! Its multiple functionalities combined with its power efficiency make cooking such an enjoyable task 😍