SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mystiera.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mystiera.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
We're all for spontaneity and these dice add such excitement to our date nights! I got them for my husband for our anniversary, and it's always a laugh when we roll them to decide our plans. Such great fun!
These dice have become a staple for us, especially when we're unsure about what to do. They've saved us from numerous "what do you want to do?" arguments. While we wish for more options, we might just get another set.
I presented these to my husband as a playful birthday gift, since he often struggles to make decisions. Now, we just roll the dice to decide! They might not be the highest quality, but they're great value for the price.
I bought these for my daughter and son-in-law, and they absolutely adore them. The dice add an element of surprise and fun to their date nights.
I'm fond of these dice. They eliminate the usual indecisiveness about date plans. They're also visually appealing and have a satisfying heft.
I was initially skeptical about their quality, thinking they might be flimsy, but they turned out to be a delightful surprise. While they might wear over time, they're impressive right out of the box.
These dice are unexpectedly substantial and well-crafted, surpassing the anticipated quality. They're not only fun but also incredibly useful for those indecisive date nights.
The dice feel weighty and offer a good range of choices for date night activities and meals. They're perfect for a laid-back evening.
My son was thrilled to receive these dice and is looking forward to using them.
We find ourselves using these dice quite often. They're a novel way to introduce variety into our plans. The dice feel substantial and are of high quality.
These dice are pleasantly hefty. I gave them as gifts to friends, and everyone loved the idea.
This is a delightful and quirky present for couples who can't make up their minds. Just roll the dice and let them decide for you!
Absolutely enjoyed these. I gave them to my partner for Valentine's Day. They're solid and beautifully printed.
They match the description perfectly. They're of great quality and added a playful touch to our date night.
The dice turned out to be heavier than expected. They're a great hit with us and make a fun gift for anyone.
They're ideal for young couples looking for spontaneous date ideas.
These dice are charming and surprisingly weighty.
My wife adored them; they've put an end to our dinner decision dilemmas. Now, the dice make the call!