SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mystiera.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mystiera.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Recently, I embarked on a journey to revamp our cozy powder room and stumbled upon this modern black glass basin, which truly stood out. From the moment the package arrived, I was impressed by how well-protected it was, ensuring no damage during transit. It's not just any basin; it's a high-quality piece of art that perfectly combines functionality with elegance. The round, black tempered glass basin is quite a spectacle, boasting a remarkable durability that's resistant to scratches, and trust me, it feels as sturdy as it looks. Installation was a breeze, something I greatly appreciated as someone who prefers DIY projects. The comprehensive set included not just the basin but also a sleek, solid brass chrome-finished faucet and even a chrome pop-up drain, all of which were surprisingly easy to install without the need for professional plumbing services. This basin has transformed our powder room, providing a luxurious touch that we didn't know we needed. Its generous dimensions offer ample space, making it not only a visual centerpiece but also incredibly functional. The glossy surface has made cleaning a task I no longer dread, a significant plus in my book. Overall, this basin has exceeded our expectations in every possible way.
This vessel basin is truly a masterpiece. It surpasses its online representation in beauty, consistently drawing compliments. Installation was a breeze. A simple wipe with a damp cloth is all it takes to maintain its pristine appearance.
Let me tell you about the crown jewel of my bathroom renovation – this exquisite black glass basin. Right from the get-go, this basin set a new standard for what I expect in terms of delivery and packaging. It arrived ahead of its scheduled delivery date, wrapped securely to prevent any possible mishaps. The installation process was surprisingly straightforward, a testament to its well-thought-out design aimed at DIY enthusiasts like myself. But it's not just about the ease of installation. Every time I walk into the bathroom, the sight of this beautiful basin brings an involuntary smile to my face. It's as if it has its own personality, adding a layer of elegance and luxury to the room that was otherwise missing. The chrome-finished faucet that accompanies the basin is nothing short of a masterpiece, solid brass ensuring longevity and adding to the overall contemporary vibe of the bathroom. This basin is not just a basin; it's a statement piece that has significantly uplifted my bathroom's aesthetics.
I am delighted with this basin. Though we have yet to install it, I am confident it will enhance our bathroom's aesthetic. The quality is impressive, and I hope it retains its color over time.
I appreciate the aesthetic it brings and found it easy to put together.
I'm beyond thrilled with my new black glass basin, although it's still waiting to be installed. Just having it in my presence has me eager to see the transformation it will bring to our bathroom. The craftsmanship is apparent in its quality, with a sturdy and glossy finish that I anticipate will maintain its allure over time. I'm particularly impressed with the material - the high-quality, scratch-resistant tempered glass promises durability, and the sleek, solid brass chrome-finished faucet it comes with is just icing on the cake. There's something to be said about an item that elevates your space even before it's fully installed, and this basin does just that. It promises not only to enhance the bathroom's aesthetic but to do so in a manner that combines elegance with practicality. The thought of the luxurious touch it will add has me counting down the days until installation. Here's to hoping it retains its stunning black color and continues to impress for years to come.
It arrived in perfect condition, thanks to excellent packaging, and the colors are even more stunning in person. It's absolutely perfect.
Set against black walls and matte gold details, this vessel basin looks incredible. The textured exterior brilliantly catches the light, adding a sparkling character to the room and perfectly completing the desired look.
The basin is gorgeous, but maintaining it requires bi-weekly cleaning with vinegar to prevent hard water stains.
I couldn't believe my luck when I found this glass vessel basin; it's a true masterpiece in both quality and appearance. Upon closer inspection, I noticed minor air bubbles within the glass, a subtle reminder of its unique handcrafted nature. These imperfections, far from being flaws, add character and authenticity to the basin. The clear, lustrous glass paired with the coated metal pop-up drain and pipes (a superior choice over the usual plastic) speaks volumes about its quality. Installing this basin was an adventure I didn't know I needed. The entire process was straightforward, enhanced by the fact that everything required for installation was included. This basin has not only met but exceeded my expectations, adding a touch of sophistication to my bathroom that was sorely missing. Its maintenance is a breeze, thanks to the glossy surface that repels water and makes cleaning as simple as a swift wipe down. I'm genuinely impressed with this combination of beauty and functionality.
Upon ordering two of these basins, I was immediately struck by their substantial weight and the care taken in their packaging, ensuring they arrived in perfect condition. One basin featured four small bubbles, a testament to its handcrafted nature, while the other was flawless, each showcasing the unique beauty of tempered glass. Their heavy-duty nature didn't compromise their aesthetic appeal; if anything, it enhanced it. The inclusion of coated metal for both the pop-up drain and pipes was a pleasant surprise, offering a durability and quality feel far beyond the standard plastic alternatives. These basins have not only become the focal points of their respective spaces but have also elevated the overall design of my bathrooms. The simplicity of their installation and the ease of maintenance are just cherries on top of an already impressive cake.
I am beyond satisfied with the vibrant colors and durability. It arrived sooner than expected, complete with all necessary parts, and was very well packaged. I'm absolutely thrilled with this purchase.
The delivery was prompt and dependable, with outstanding quality.
Installed this stunning basin over the weekend, and I'm in love! The tempered glass is so durable, yet looks delicate and elegant. The ample size means no more water splashing everywhere. Cleaning has become a breeze, making this a practical yet beautiful addition to our home.
Inspired by the beauty of this bowl, I designed my entire powder room around it. Completely worth the investment.
Never thought a sink could make such a difference! This glass vessel basin has transformed our guest bathroom into the most complimented room in the house. The solid brass faucet adds a touch of elegance that our friends can't stop raving about. 🏠🌈
I am extremely happy with this purchase; the basin is sizable and deep.
Its unique design has become a highlight of my bathroom.Just received my glass vessel basin, and it's everything I hoped for and more! The packaging was secure, ensuring no scratches or damage. The sink itself is a work of art, with a lustrous finish that makes the whole bathroom look more polished.
I highly recommend this basin for its exceptional finish. It surpasses its photographic representation.
The first thing people notice in our bathroom is now this beautiful black glass basin. It's not only a sink but a statement piece that adds a contemporary flair. And the scratch-resistant glass means it's going to look this good for years to come. 🖤🚿
This basin is the MVP of our bathroom makeover! The generous size and scratch-resistant surface are practical for daily use, while the glossy finish and elegant faucet make it look like a million bucks.
Adding this sink to my cart was the first step to achieving a luxe bathroom vibe. It blends style, quality, and simplicity beautifully.
The modern design has seriously turned my bathroom into a contemporary oasis. It's perfect for those who appreciate the finer details.
If you're on the fence about this basin, just go for it! The chrome-finished faucet is so elegant, and the sink adds a luxurious touch to our bathroom. Plus, the easy installation meant we could enjoy it right away. A definite upgrade for any bathroom! The faucet's durability and elegance are the perfect matches for the glass vessel. It feels like a luxury hotel bathroom now.
Everything you need comes right in the box. The setup was so straightforward, making the whole experience stress-free.
The glossy finish is a dream to clean. It stays looking fresh and clean with minimal effort.
Wow, this basin has made our bathroom feel like it's straight out of a luxury hotel. The high-quality glass and solid brass faucet are durable and stylish. Also, the ample space means less mess on the counter. A total win-win!
Ready to take your bathroom to the next level? This sink combo does just that. It's stylish, high-quality, and easy to keep clean.
The surface sparkles and shines, completely transforming the space. It's the first thing people comment on when they see my bathroom. Just when I thought my bathroom couldn't look any better, this glass vessel sink proved me wrong. The sleek design and easy-to-clean surface have made it my favorite upgrade. And installing it ourselves felt like a real accomplishment. 🛠💖🛠💖🛠💖🛠💖🛠💖
Installing it was easier than I thought. It's great not needing a plumber and being able to do it myself.
This sink was a major upgrade for my bathroom. It's not just functional but a statement piece that adds a luxurious touch.
The moment I unboxed this basin, I knew I had made the right choice. The high-quality glass and elegant faucet have given my bathroom a luxurious feel without breaking the bank. It's spacious, scratch-resistant, and the water flows beautifully from the faucet. Cleaning is a breeze, which is a huge plus in my book.
It adds such a unique touch to my bathroom. Really stands out.
Super pleased with this purchase. It's big, deep, and looks amazing.
This sink is gorgeous, and the faucet matches perfectly. Feels very sturdy.
I was looking for something unique for our bathroom renovation and stumbled upon this glass vessel sink. It's absolutely stunning! The black glass is thick and feels premium, and the chrome faucet matches perfectly. I appreciate how everything needed for installation was included, making my life much easier. It's become the centerpiece of our bathroom.
This sink is a stunner, seriously high-quality stuff.
Delivery was quick and the quality is fantastic.
Super happy with the vibrant colors and sturdiness. It arrived sooner than expected, complete with all parts and was packaged very well. Absolutely ecstatic!
It looks just like the pictures and came in mint condition.
Haven't installed them yet, but both came really well packaged. They're quite heavy, signaling good quality. One has tiny bubbles inside the glass, but it actually adds to the charm. Overall, very happy with them.
As someone who loves DIY projects, this sink and faucet combo was a dream come true. The quality of the tempered glass is evident, and it feels sturdy and durable. The generous size of the sink makes it practical for everyday use, and the glossy surface is surprisingly easy to keep clean. It's a fantastic blend of style and functionality that has made a significant impact on my bathroom's aesthetic.
It looks incredible against my black walls with matte gold accents. The outer texture catches the light beautifully, adding a sparkling touch to the whole room. Exactly what I wanted!
It arrived perfectly with no damage, and the colors are even more vibrant in person. Absolutely perfect, and I'm thrilled!
Was pleasantly surprised by the quality of these glass vessel bowls. The glass is super clear with a few air bubbles that add character. Even the drain and piping are high-quality metal, not the cheap plastic you sometimes get.
I recently installed this crystal glass vessel sink in my master bathroom, and it has completely transformed the space. The sleek black design adds a modern touch, while the solid brass chrome-finished faucet exudes sophistication. Despite my initial concerns about installing it myself, the process was straightforward and hassle-free. It's not just a sink; it's a statement piece that elevates the entire room.
The look of this sink is just phenomenal, and putting it together was no hassle at all.
So excited about this sink! We haven't got it installed yet, but just looking at it, you can tell it's going to make our bathroom pop. Really impressed with the quality, and fingers crossed the color stays as vibrant as it is now.
Hands down the best sink I've ever had. It arrived earlier than expected, packaged like a treasure, and the installation was straightforward. Every time I walk into the bathroom and see it, it brings a smile to my face.
This sink is absolutely a work of art. It's even more gorgeous in person than in the photos, and everyone who sees it can't stop complimenting it. Cleaning it is so easy – a quick wipe and it's like new again.
Finally upgraded my bathroom with this glass vessel sink and wow, it's a game-changer. The quality is top-notch, feels solid, and the packaging was super secure. Installation was a breeze, and it looks stunning in our small powder room. Couldn't be more pleased!
This sink has exceeded my expectations in every way. The black glass is glossy and adds a beautiful contrast to my bathroom. The faucet is the perfect height, and the water pressure is excellent. Installation was a simple DIY project, and I'm proud of the result. It's a high-quality product that has upgraded my bathroom significantly.