SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-25 Business days |
| Asia | 5-20 Business days |
| Africa | 5-25 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mystiera.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mystiera.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mystiera.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://mystiera.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer Reviews
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Beautiful umbrellas, as in the photo, are well attached, hold on the wall, the Keys stand. The only thing that the handle at the umbrella is a little crooked, but when you hang the keys, it aligns, I think in the future it aligns forever due to constant load. Recommend to buy!
Really cute, easy to put up and good quality. Took a long time to arrive but at this time it’s understandable . I bought these hooks so I could hang a couple of Evil Eye medallions that I bought in blue to hang in my new kitchen. The ones I received were perfect! These hooks are really nice if you're looking for owl hooks.
I like umbrellas. Quick shipping and great service! Big, like strong. Very cute! Very sturdy! Very good price! Buy this! I will order more! The speed of delivery for the goods is striking. Seller definitely recommend!
They look cool, but fragile, delivery fast! Super cute not as blue as expected I plan on painting anyhow. Very sturdy and heavy I think they could even be used outside.
The items them selves are great, cute, and decorative. The issue is getting them to actually stick to the wall with the double sided tape that comes with them. I ended up buying a stronger tape which also had trouble holding on to the smooth surface. What helped was I brushed superglue on the backs of the umbrellas where the tape goes then let that dry. Then I attacked fresh tape and cleaned the wall with an alcohol wipe. Pressed them on when it was dry and they haven’t fallen again.
Great quality. Easy to ensamble and no need for nails nor wall hooks. Simply perfect. Seller sent it fast considering the whole pandemic situation.
These are so adorable hanging in a group. I just hung them up as a decoration.
These stick well to the wall and have held up well for me. I use them as necklace holders instead of a key hanger. Fun way to display your jewelry.
They’re really cute, colorful and fun. But the quality could be better. If you’re considering them for key hangers, keep in mind that they can only hold a limited weight due to how it sticks to the wall. If you’re considering them more for home decor, it may be worth it.
really awesome, loving it!! Very cute and definitely does what it says it does
This stuff is awesome! Works so well. My skin looks so much younger.
I was prepared to use another method to put them on the wall but decided to try the original first. A year later they are still hanging strong! I haven't had any problem with weight, and we have a ton of crap on them! I think the key is to clean the wall first and not move it. These are adorable and the right price, but on closer inspection, they can look somewhat cheap...which they are so it doesn't bother me. I would buy these again.
The adhesive could be a little stronger, but I was hanging on a painted wall so I'm guessing it might have worked better on a smoother surface. Overall, these are very cute and colorful!
it's so helpful, you won't loose your keys any more
I ordered these to go along with my "rain cloud" theme for our kids bedroom... we are doing foster care and I needed a unisex theme and for some reason rain clouds popped in my mind. I was so excited when I found these because I wanted to add a bit of color to make it pop. The colors are vibrant and they are well made. They came with sticky backing to put them up so it was no hassle at all and I absolutely love them.
Cute but maybe m sticks a little too well
Nice item for home! love them!! just what i needed for my rain themed project. i’m putting them on canvas so i can put it anywhere, without stuck on any particular wall.
One of the umbrellas was a little chipped but you can hardly tell. Don’t use the adhesives they come with, use command strips.
After reading the reviews, i hanged them with command strips. And it looks great!!
These little umbrellas are the cutest things EVER!
Pretty, be aware one u stick it to the wall u can’t undone it.
I bought this for my extra house key and it is super cute
Got these for my daughters bday in feb I’m sure she gonna love them
Same as the photo, good quality! Thanks!
These umbrella key hooks are so cute! I did not give a great rating for adhesion because I used Command Strips to put them up as I am in a rented home. Otherwise I like them a lot!
These are super cute! The hooks are pretty flemsie and don’t hold much. I am just using them for decoration.
Hooks are very cool, came fast
Very creative, look good on the wall. Only issue was colors are lighter than they appear in the pictures.
Hooks were intended in the kitchen for souvenir products on the white wall. I liked it, they hold well on a double-sided thick tape. Happy with the goods.
I order for the second time, everything is fine without any harm. The speed of delivery for the goods is striking. Seller definitely recommend!
Very cute in my camper. Not super strong.
I haven't tried if it's good to hang something, I don't think it looks like the weak hook, but it's a pretty ornament.
Bigger than expected . May need to screw it if the keys are too heavy. Like it nonetheless.
Adorable!!! Haven't hung them up yet but my husband thinks it may be a good idea to hang them up with something stronger than the adhesive strips it comes with so that keys won't pull them down. I love color, so this is a great addition to my kitchen where we keep our keys.
Plastic umbrellas, fastened on the two sides of the tape, look beautiful.
I love these when I saw them. The sticker on the back is not very strong, I kept finding the umbrellas on the floor. So, I had to buy the 3M double sided tape. Now they are stuck there!!!!
It won't stick for long if you put slightly heavier keys or scissors for example. But I used gorilla gum to refix them and they haven't come off since. They look really pretty on the wall!
These little umbrellas are so cute. I put them in a corner of our room. I've got rings, necklaces, bracelets and small charms on them. They have a very adhesive back and a good hold. They're very bright colored and I'd reccomend to others. Would be great in a child's room.