SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mystiera.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mystiera.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
These socks are perfect for strolling around the house, leaving my hardwood floors scratch-free. They're incredibly soft! I highly recommend them.
Pros:
Come in various colors
Just the right thickness to keep my feet warm, not too hot (ideal for all seasons)
Retained their shape after washing
Fast shipping
Cons:
So far, none!
I always need to wear sock-like footies at home because my toes get really cold due to a medical condition. I also like wearing slippers when walking around, so I don't want my footies to be too thick and make it hard to fit into my slippers. These socks are just right. They're not too thin, keeping my feet warm. I adore these and definitely plan on buying more. I prefer having a lot of them. You should definitely get these!
I purchased a set of these socks to include in my hospital bag for the arrival of my baby, and I must say, the prints are absolutely adorable! These socks are incredibly soft, and they fit my petite feet perfectly. Initially, Considering the quality, these socks come at a fantastic price for the value they offer. Highly recommended for anyone looking for comfort and cuteness!
These socks are unbelievably soft and warm. The grips work like a charm, preventing any slipping. The colors are lovely pastels.
These socks are like a warm, cuddly hug for your feet. They're soft, not too tight, and have just enough grip on the bottoms to keep you cozy.
Ordered these for my ill mom, and they're awesome. Non-skid, not tight, and they wash up beautifully. Definitely getting more!
These socks feel really nice. They'll be perfect for around the house and trips to the gymnastics place.
These socks feel like walking on clouds! They're so soft and comfy, even compared to more expensive ones.
Love these fuzzy socks for walking around at home. They're soft, run true to size, and the colors are pretty. Hoping they hold up in the wash – fingers crossed!
Perfect for wearing around the house – highly recommended!
Got a great deal on these socks. They're soft, have a good length, and fit as expected.
My grandma is a fan of these socks. They're super comfy, perfect for her room wanderings. Highly recommend!
Bought these for my mom, and they're just right. Not too tight at the top.