SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mystiera.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mystiera.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Although unfamiliar with this brand and initially skeptical due to the unbelievably low price, we decided to give it a try based on an article about lesser-known brands in home appliances. Upon inspection, it felt sturdy, not flimsy like some cheaper alternatives. While we opted to have a plumber install it, the process was reportedly straightforward. The temperature control lever feels robust, though like most faucets, finding the ideal warm temperature setting can be a bit tricky. It's only been a few months since installation, so its long-term durability remains to be seen, but for now, we're content with its performance.
I recently revamped my kitchen, opting for a sleek, modern look, and I must say, the centerpiece of this transformation is none other than the stunning faucet I installed. The elegant black finish and unique waterfall design have turned mundane dishwashing into a visually pleasing experience. What's more, the pull-out sprayer feature has been a game-changer, making it incredibly easy to clean large pots and pans. The quality is top-notch, with a solid brass construction that promises durability. Installation was a breeze, and it has functioned flawlessly since day one. I've received numerous compliments on its sophisticated appearance and functionality. It's not just a faucet; it's a statement piece that has elevated the entire ambiance of my kitchen. Highly recommend for anyone looking to add a touch of luxury and practicality to their space
This faucet is excellent, replacing my old Delta faucet of ten years. It offers a good balance of price and quality, featuring a design that I really appreciate. Installation was straightforward, and considering its value, I would definitely recommend it and purchase it again if needed. It was particularly easy to install in my kitchen, and I'm quite fond of its design and sturdy controls.
Installation of this faucet was incredibly easy, especially after watching some instructional YouTube videos. It enhances the aesthetic of my space, looking just as beautiful as the day I installed it about a year ago. I admire the variety of settings it offers and the convenience of being able to halt the flow of water.
I've recently had the pleasure of giving my kitchen a much-needed facelift, and the crowning jewel of this renovation has been the installation of a new faucet. This piece is a marvel of design and functionality, boasting a sleek, modern look that instantly elevates the entire room's aesthetic. Its unique feature, a waterfall-like flow, is not just visually stunning but also creates a serene ambiance that makes every use a delight. The matte black finish is striking, providing a bold contrast against my lighter countertops, and it's been a constant subject of admiration from guests. But it's not just about looks; the practicality of the pull-out sprayer has genuinely transformed my kitchen chores. Whether it's rinsing vegetables or cleaning those hard-to-reach corners of my sink, the task has never been easier. I was initially concerned about the durability of such a stylish piece, but these worries were unfounded. The faucet's brass construction reassures me of its long-lasting quality, and its operation has been flawless. Installation was surprisingly straightforward, a relief for someone who's not the handiest with tools. In conclusion, this faucet has not only met but exceeded my expectations in both form and function. It's a statement piece that combines elegance with efficiency, making it a worthy investment for anyone looking to upgrade their kitchen. I cannot recommend it highly enough, and I look forward to enjoying its benefits for years to come
I'm extremely satisfied with this purchase. I regularly hand wash my pans and a few other items, and the side spray feature has significantly eased and quickened the rinsing process. Installation was a breeze, and it performs exactly as advertised.
My kitchen makeover wouldn't have been complete without this amazing faucet. Its elegant design and practical features have improved both the look and functionality of my space. The waterfall flow is not only beautiful to watch but also makes the water feel softer somehow. The pull-out sprayer is a dream for cleaning, offering flexibility and ease of use. Made from high-quality materials, it feels sturdy and reliable. The installation process was simple and hassle-free. This faucet has become the centerpiece of my kitchen, receiving compliments from everyone who sees it. A top-notch choice for any home
I appreciate that the water connections aren't copper, and the three different water modes add significant versatility. I've already recommended this faucet to a few friends and family members who have since made the switch.
I recently upgraded my kitchen with this stunning faucet and it's been a total game-changer. Its sleek design adds a modern touch, while the waterfall feature brings a sense of calm and luxury to my daily routines. The pull-out sprayer is incredibly handy for thorough cleaning. It's solid, durable, and was surprisingly easy to install. I'm absolutely in love with it
Upon deciding to update my kitchen, I sought out a fixture that would not only serve as a practical tool but also as an art piece. The faucet I chose has surpassed all my expectations, merging impeccable style with unmatched functionality. Its waterfall flow design is genuinely captivating, turning a simple act of water running into a mesmerizing experience. The contrast of the deep, matte black finish against my kitchen decor adds a level of sophistication and modernity that I didn't know I needed. What sets this faucet apart, however, is its pull-out sprayer feature. It's been a revelation for cleaning dishes and the sink, providing flexibility and ease that I hadn't experienced with previous faucets. The quality is evident in its solid brass construction, ensuring that this isn't just a temporary upgrade but a long-term enhancement to my kitchen. The installation process was more accessible than anticipated, which was a pleasant surprise, allowing me to enjoy my new kitchen centerpiece in no time. Reflecting on this addition to my home, I am thrilled with the balance of aesthetics and practicality it offers. It's become a focal point in my kitchen, drawing compliments from everyone who sees it. Beyond its beauty, the durability and ease of use have made this faucet an invaluable part of my daily routine. For anyone contemplating a kitchen renovation, I wholeheartedly recommend considering this faucet as a must-have. It's truly transformed my space, making every culinary endeavor a little more enjoyable
Its modern appearance and easy installation make this faucet a perfect fit for our needs. It functions flawlessly.
I've always believed that the right kitchen fixtures can make or break the look of your space. That's why I was thrilled to find this exquisite faucet. Its dark, rich tone and graceful waterfall design add a touch of class and sophistication to my kitchen. The pull-out sprayer is incredibly handy, making everything from filling pots to rinsing vegetables a breeze. It's also made from brass, which speaks volumes about its durability. The installation process was straightforward, and it's been performing flawlessly. It's not just functional but also a beautiful addition to my kitchen. This faucet has been a topic of conversation among my guests, and I couldn't be happier with my purchase
I'm quite fond of this faucet. While the spray function differs slightly, I'm mostly pleased with the waterfall effect it provides.
I'm over the moon with my latest kitchen update. The centerpiece, a sleek and stylish faucet, has completely transformed the space. Its dark hue and elegant waterfall flow create a serene atmosphere, making even the simplest tasks feel luxurious. The addition of a pull-out sprayer has revolutionized my daily routine, offering unparalleled convenience for rinsing and cleaning. Crafted from durable brass, this fixture not only looks fantastic but is built to last. Installation was surprisingly straightforward, a relief for someone not particularly handy. It's been a joy to use and an instant hit with everyone who sees it. A fantastic find that I can't recommend enough
This is an excellent faucet. The installation process was simple, and it works beautifully. It's a great value for the price and looks very high-end
Absolutely in love with my new kitchen faucet! Its unique design has completely transformed the look of my kitchen, giving it a modern and sophisticated vibe. The water flows beautifully, mimicking a gentle waterfall, which is incredibly calming. The pull-out sprayer is super convenient, making cleaning a breeze. The quality is impressive, very sturdy and durable. Installation was straightforward. It's become the centerpiece of my kitchen, drawing compliments from everyone
This faucet has been a wonderful addition to our home. It's very user-friendly and has made washing dishes a breeze. Plus, it looks amazing
I adore this tap! It's the focal point of our kitchen now. The flow is perfect, and it's so easy to keep clean
A fantastic product that has made my kitchen tasks so much easier. It's stylish, efficient, and the quality is exceptional
In my quest for the perfect kitchen upgrade, I stumbled upon this beautiful faucet, and it was love at first sight. The black finish and waterfall effect create a stunning visual impact, while the pull-out sprayer has made kitchen chores so much easier. It's built to last, with brass construction that feels sturdy and reliable. Installing it was simple, and it's been a dream to use. It's transformed my kitchen into a more stylish and functional space. I appreciate the attention to detail in its design and functionality. This faucet has not only met but exceeded my expectations. It's a fantastic addition to any kitchen, combining aesthetics with practicality
I'm genuinely impressed with this faucet. It's made our kitchen sink area much more functional and looks incredibly chic
This faucet has been a fantastic addition to my kitchen renovation. The sleek, modern design pairs beautifully with the functionality of the pull-out sprayer. The water flow creates a stunning waterfall effect that's both beautiful and practical. It's made from high-quality materials, ensuring durability. Installation was a snap, and it has significantly improved my daily kitchen tasks. It's not just a faucet; it's a statement piece that elevates the entire room
Couldn't be happier with my purchase! It's sleek, efficient, and elevates the entire kitchen. The water pressure is just right
I'm in love with the new addition to my kitchen. The unique design and functionality have elevated my daily routine to a whole new level. The smooth, waterfall-like flow adds a touch of luxury, while the pull-out sprayer makes washing dishes and filling pots incredibly easy. The durability of the material is evident, promising years of trouble-free use. It was easy to install, blending seamlessly into my kitchen's aesthetic. It's a game-changer that has transformed my kitchen into a more efficient and stylish space. Definitely a purchase that has exceeded my expectations
This faucet has transformed my kitchen! Its elegant black finish and unique waterfall flow make it a standout piece. The pull-out sprayer is perfect for all my cleaning needs, making tasks effortless. It's built to last, easy to install, and simply a joy to use every day
This has been a great addition to our kitchen. It's not only practical but also very aesthetically pleasing. The quality is outstanding
I'm thrilled with this faucet! It's not only aesthetically pleasing with its modern design but also incredibly functional. The waterfall flow adds a luxurious touch to my kitchen, while the pull-out sprayer is perfect for all my cleaning needs. It feels robust and durable, promising years of use. Installing it was easy, and it immediately became the focal point of my kitchen. It's a practical yet stylish upgrade that has enhanced my daily routine
Updating my kitchen recently, I decided to go for a faucet that would stand out and make a statement. This particular model caught my eye with its elegant black finish and unique waterfall design. The pull-out sprayer feature is incredibly useful, making tasks like filling tall pots and cleaning the sink much easier. The brass construction ensures that it's built to last. It was surprisingly easy to install, and it's been working perfectly. The design is not only beautiful but also practical, elevating the overall look and feel of my kitchen. I've received numerous compliments from friends and family. It's a product I would highly recommend to anyone looking to enhance their kitchen's functionality and aesthetic appeal
This is a must-have for any home! The design is stunning and it functions perfectly. It's also surprisingly affordable for the quality you get
I'm really impressed with this purchase! It operates flawlessly and adds a modern touch to our kitchen. Cleaning has never been easier
Absolutely thrilled with my kitchen's new upgrade! The faucet I chose has completely changed the vibe of the space, with its sleek design and smooth water flow that mimics a serene waterfall. The matte finish is just stunning, providing a sophisticated touch that ties the whole room together. The added functionality of a pull-out sprayer has made cleaning up a breeze, reaching every nook and cranny without any hassle. Its solid construction reassures me that this is a fixture that will last through the years. Installing it was straightforward, which was a pleasant surprise. It's not just a faucet; it's a statement piece that has everyone talking
This product exceeded my expectations! The stream is gentle yet powerful, making it perfect for everyday use. It's also a beautiful centerpiece for my kitchen
I recently upgraded my kitchen with this sleek faucet and it's been a game-changer. The modern design instantly added a touch of elegance to my space. The waterfall feature is absolutely mesmerizing, turning a simple task like washing hands into a soothing experience. The pull-out sprayer has made cleaning dishes and the sink area so much more efficient. It's solid and feels like it's built to last. Easy to install, it's been a standout addition to my kitchen
Absolutely love this tap! The flow is smooth and it has completely transformed the look of my cooking space. Very easy to install and the quality is top-notch