SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mystiera.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mystiera.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Absolutely charmed by this cup's whimsical design! The heart-shaped quicksand feature is a very cute touch, making each sip feel special. It's surprisingly sturdy for a glass cup, and I love showing it off during my morning coffee routine.
It's perfect for Instagram-worthy drink presentations, and the double-layer design is practical for temperature control. A nice blend of form and function!
Gifting this cup to my best friend was a huge success. She adores the quirky heart quicksand feature and uses it daily. It's been several weeks, and the glass remains as pristine as the day I bought it. A sturdy, stylish, and fun cup for any beverage lover
Delighted with this purchase! The cup's design is charming, and the size is just right for my daily beverages. What's truly enchanting is the bear shape that appears when filled with a drink
A great gift choice! I selected this for a colleague's Christmas gift, and it was a hit. Not only did he appreciate it, but it also encouraged him to switch from disposable to this reusable cup
The cup is endearing and unexpectedly made of glass, which adds to its charm. It feels sturdy and has become an instant favorite in my collection
The shipping was prompt, and the packaging was impressively secure. This cup's design is irresistible, prompting me to consider buying more for friends. It's great for hot beverages, and I make sure to let it cool down before cleaning to prevent any damage. A delightful purchase, whether for gifting or personal use.
I'm in love with this cup's design, ideal for both hot and cold drinks. While it requires careful handling due to its glass material, it feels robust and well-made
A delightful addition to my mug collection! Though the glass is a bit delicate, it's a joy to use for my daily beverages
Purchased as a gift for my girlfriend, and she was thrilled with it. Its charming design makes it a wonderful present for anyone
This cup adds a touch of joy to my day. Using it always brings a smile to my face, making it a worthwhile addition to my kitchen
The cup surprisingly holds more than it seems, offering a pleasant surprise in its capacity. Its adorable design is a definite plus, and I would consider repurchasing it
The cup met all my expectations, with its enchanting design and functionality. A bit more sturdiness in the glass would be ideal, but it's a minor point in an otherwise perfect product