SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-25 Business days |
| Asia | 5-20 Business days |
| Africa | 5-25 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mystiera.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mystiera.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mystiera.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://mystiera.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer Reviews
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These are absolutely great for starting a wood fire. Using them in my new pizza oven. They light quickly and put off enough flame to bring solid wood kindling to a bright steady flame. Recommended and would buy again.
These are great! Easy to use and quick to light. We bought them for our fire pit in the yard, and use them about every week or so- it makes it so much easier and less time consuming to start a fire.
I wasn’t sure that these fire starters would work that well, but I have to say I really liked this better than using fatwood. It lights up quickly and starts the burn for slow cooking very quickly.
I like this product. I needed something to light the charcoal that goes in a green egg cooker. These worked really well. I added two to the charcoal and they got the fire started.
Where has this been for so many years-great product, just light it,easily and it starts your fire.Wish i had it years ago.Nice to find a product that actually works as intended and lives up to manufacturers claims.
Used for the first time last night worked great. Only one starter lit my whole chimney in minutes. No more scrounging for paper or ripping in my bags.
They work like a dream! We didn't use any lighter fluid. We will definitely purchase this product again.
I’ve made multiple purchases of these, and will not go back to using anything else! They produce a great, intense flame.
I'm using these in a Kamado grill and they work great. Would make for good campfire starters too, I'd think.
These fire starters work great. We liked them so much this is the 2nd time we ordered them. Great time saver starting grills.
Love these things ! No lighter fluid for coals . No kindling and newspaper for fires . Delivered fast!
One of these is enough to get a great fire going in our wood stove! It burns for a long time so other starting components get burned!
These made starting our fire in our firepit nice and easy! Will definitely be buying more once we use up the ones we have.
Worst thing about this is the price. They catch on really well and you only need 1 if you set up your fire power properly.
a perfect purchase and a convenient way to help us enjoy the outdoors.
The work is great. Lights quickly every time!
Great product lights like a dream and gets the coals going quickly
These work great.
I LOVE them! Easy to use and no more lighter fluid 👏🏻🙌🏻
Great for starting a grill....no lighter fluid needed. Great for starting up a campfire!
Easy to light and don’t leave any residue or smell
Love these, no fuss, no muss!! Would buy again.
Use for my charcoal grill - easy to use!!
Start charcoal fire. Excellent choice.
A++++
Work perfect. Only reason for the 3 stars is for the price.
Help me. Quick burn startup. Easier for regulating temp.
Perfect starter, no smell
Great product. It took me 5 minutes to start lighting up the charcoal
Works great!
These are great fire starters!