SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mystiera.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mystiera.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I'm absolutely charmed by its appearance, though it feels a bit delicate. It's incredibly adorable! I definitely recommend it and am considering purchasing more for my friends in relationships!
I've purchased this necklace twice, as my boyfriend and I are in a long-distance relationship. It makes us feel more connected, and the necklaces are beautifully painted and quite charming.
I have a family member who adores cats, and this necklace instantly reminded me of her. These necklaces are lovely and have a deeper meaning with the engravings. It makes for a thoughtful gift.
These necklaces are stunningly beautiful! I was amazed by the high quality. You usually get what you pay for, but these necklaces offer so much more! I highly recommend them.
I loved it! It was the perfect present for me and my partner. It exceeded my expectations. My partner adored it, and I highly recommend it for new couples.
I purchased this for myself and someone I thought I'd marry. I wore it for nearly five months straight without any wear or discomfort, before it was lost at sea.
These necklaces are fantastic! I gave the silver half to my girlfriend and she loved it. As a guy, I appreciate that it's simple, looks cute, and I can wear the other half.
I got this for my girlfriend on our anniversary. It turned out to be very cute and she absolutely loved it!
Surprisingly adorable, exactly like the picture! The metal quality is really good, and I love the design of the cats when they come together!
It was an excellent gift choice, and my girlfriend loves it. Despite the distance between us, it makes us feel closer.
This is a really high-quality product. My friend adored it. I just wish there were options for chain lengths.
It's ideal for you and a loved one, doesn’t tarnish, just remember not to wear it in water.
I found it incredibly cute, although it was smaller than I expected in person.
It was an amazing gift.
They interlock perfectly and are absolutely adorable.