SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mystiera.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mystiera.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I purchased this keychain for myself and my cat-loving boyfriend. He found it incredibly adorable, and it's a lovely token to have when we're handling our keys. The packaging was impressive, and the keychains are quite sturdy.
I got this keychain as a special little gift for my husband's stocking. Since he travels a lot for work, it serves as a sweet reminder for both of us. It's adorable and very well-crafted.
The keychain is very cute. It might look slightly odd when it's on its own, but it's clear it's meant to be part of a pair, which I think is even more special. The packaging was also quite impressive.
These keychains are solid and of good quality. When put together, they fit perfectly and stay in place until separated.
Very cute! They arrived quickly and looked just like the images. I'm very happy with them.
The keychain matches the pictures exactly. It's a bit sharp on the edges and tends to snag on my other keys and rings, but it's very cute.
The material is excellent, and the metal is durable. I had no issues with the packaging either.
I bought this as a gift for a friend and am extremely satisfied with the quality. I'd definitely consider buying another.
The keychain is exactly as described. It's an inside joke between my boyfriend and me. We adore them, although I wish there were more color options.
With my daughter starting kindergarten and feeling anxious, I bought these keychains - one for each of us - so we can always feel connected.
My children are thrilled with these keychains and have attached them to their backpacks.
The keychain is charming, though a bit small. It comes with a jewelry bag, making it an ideal gift.
I'm delighted with how perfectly they fit together; they're fantastic.
My best friend and I are big fans of these keychains.
My boyfriend and I are in love with this keychain. It's absolutely adorable!
If your girlfriend adores cats, this keychain is a perfect choice!
Absolutely awesome. So cute, just perfect!
Super cute and well-made.